Operations Manager

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**ChCV**

The Children's Court of Victoria (ChCV) is a specialist court that hears and determines cases in two divisions. The Family Division hears and determines cases involving the care and protection of Victorian children who are at risk of harm. The Criminal Division hears and determines the criminal charges brought against children between the ages of 10-17 years.

As a specialist and dedicated court, we are able to focus solely on responding to the particular needs and interests of children, young people and their families. This focus guides our approach to the delivery of judicial, dispute resolution, registry and support services, as well as the physical environment of our courts.

The ChCV expertly and fairly applies the law in cases involving children and young people. We work closely with youth justice, legal services, child protection and other community-based services to provide a multi-disciplinary court response to address the best interest of children in need of protection, whilst promoting the accountability and rehabilitation of young offenders and in doing so, improving community safety.

**About the Role**

The Operations Manager is responsible for managing and maintaining effective and consistent court and registry operations at the Wyndham Children's Court. The Operations Manager is responsible for the daily operations of the Court including the management of staff and ensuring all legal, quasi-judicial and administrative functions are provided in accordance with the various Acts, Rules and Regulations across all relevant jurisdictions.

The Operations Manager works closely with the Senior Registrar, the State Coordinating Registrar and ChCV judicial officers to ensure the delivery of responsive, consistent and effective judicial support and court services in alignment with operations at Children's Courts.

The Operations Manager will also work closely with the Senior Registrar and the court's Built Environment team and Court Services Victoria (CSV) to oversee asset maintenance and court security arrangements to ensure court buildings and facilities are safe, secure and fit for purpose.

The role has significant technical components as well as team leadership and people management components which require an advanced understanding of the Court's practices, procedures and systems as well as highly developed team leadership skills and experience. In this role, you will be required to:

- contribute to the development and commissioning of Children's Court services at the new Wyndham Court and oversee the ongoing management and improvement of that site
- manage and lead staff in delivering responsive services by monitoring demand pressures, performance outputs, identifying service gaps and implementing solutions
- initiating, building and enhancing relationships with internal and external stakeholders
- evaluate and implement new policies and procedures that enhance the court's operations with the support of the Senior Registrar
- provide authoritative briefs and tehcnical reports on complex issues
- make and maintain accurate and complete records of your work activities in accordance with legilsative requirements and CSV records, information security and privacy requirements.

**_Note: The Children's Court at Wyndham is due to commence operations in November 2025. Initially, this role will be based in Melbourne, however from November, the position will be based at Wyndham._**

**_ This role will commence prior to the court opening and provides a unique opportunity to assist in developing the service delivery model and commissioning activities for the new court in preparation for commencement of operations_**

**About You**
- flexibility and adaptability to modify approaches or systems to changing priorities and situations
- strong collaboration skills with the ability to guide others and foster an environment that works to build trust and rapport to achieve goals
- proven influence or persuasion skills to build and maintain agreement for ideas to achieve outcomes
- an exceptional commitment to the delivery of high quality customer service

A Certificate IV in Government (Court Services) or equivalent is highly desirable.

**How to apply**
- resume
- a short cover lett