ERP Support Specialist

2 days ago

Huntingwood, Australia Krispy Kreme Full time

Everything we do at Krispy Kreme is about connecting people to moments of shared joy. It is in our DNA and is what makes Krispy Kreme a sweet place to work. We cultivate a culture where our peeps can be proud to be who they are, and their uniqueness is celebrated by their peers. At Krispy Kreme, everyone can shine and flourish in their very own wonderfully original way.

**The Role**

Krispy Kreme is currently growing at an exceptional rate, and we are determined to further develop this exciting phase of our journey through continued excellence. We are currently looking for an individual to support our manufacturing sites and retail stores with their daily ERP systems requirements.

This role will function at an operational level and not a technical IT level on our ERP systems. The individual will be responsible for ensuring that all operations sites perform daily ERP functions as per business requirements by ensuring adequate training and support is provided.

This is an exciting opportunity for you to collaborate with a wide range of stakeholders across the business, working across the breadth and depth of the organization.

Working for Krispy Kreme means being part of the magic. It means being a key part of our success.

**In this sweet role you will**:

- Act as a Subject Matter Expert supporting operations by bringing expertise and advice in relation to Krispy Kreme ERP systems, Oracle EBS and Micros.
- Be the first point of contact for Retail and Manufacturing teams across AU and NZ on all ERP related issues.
- Proactively identify inefficiencies in current ERP processes and work with US based support team to seek solutions.
- Develop and implement SOPs for each of the ERP related operational processes.
- Work with AU and US based system experts to understand and document operations processes that allow for ease of use of ERP systems.
- Facilitate weekly meetings with operations teams to resolve issues and provide knowledge transfer.
- Provide accurate and timely reporting to ERP helpdesks on system issues
- Provide training to operations staff on ERP tasks.

**In this sweet role you will know you are successful in your role when**:

- Production and Retail store sites perform all daily, weekly and monthly ERP (Oracle EBS and Micros) activities accurately and on time
- Sites are well supported on weekly stock take functions performed on the ERP systems
- OPM (Oracle Process Manufacturing) functions performed by sites are done on time.
- Micros POS is updated with new menu items within agreed timelines.
- All ERP generated business reporting requirements are met.
- You stay grounded and are true to yourself. Afterall, everyone at Krispy Kreme is an Original

**What you can bring to the team**

We firmly believe in hiring for cultural contribution and training for skills, however there are some things we need from you:

- Experience working with an ERP system is required. Experience working with Oracle EBS and Micros would be beneficial.
- Experience working in Operations, Supply Chain or IT functions.
- A commitment to working with a culturally diverse workforce.
- Integrity and a commitment to ethical operations.
- Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

**Every day at Krispy Kreme is filled with little moments that have big possibilities

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