Strategic Account Manager

2 weeks ago

Sydney, Australia Atlassian Full time

Overview:
**Overview**

You will drive retention increases across Atlassian’s product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. you will work in tandem with your strategic account team to drive total book of business growth. You are responsible for providing deal support on large strategic opportunities, including white space analysis, install base research and quoting support.

**Responsibilities**
- Lead end-to-end sales motions for our Cloud and Data Center platforms
- Manage renewals & expansions across a sizable product portfolio
- Partner with our Strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
- Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
- Identify business process or policy issues and work in a team project setting towards a solution
- Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
- Ability to co-sell and collaborate with solution partners across majority of opportunities
- Forecasting a pipeline for renewals, upsell and cloud migration opportunities

**Qualifications**
- ** Korean language** (business written and spoken fluency)
- ** Multi-Tasking & Prioritization**:Adapts to rapidly changing events and balances complexity of scope of ownership, while accurately judging priorities and keeping track of details.
- ** Strategic Sales Planning**: Creates competitive and breakthrough sales strategies and plans, anticipating future consequences and trends accurately.
- ** Relationship Management**: Cultivates business relationships, partnerships and alliances internally, externally and virtually. Defines collaboration and engagement scope with internal stakeholders.
- ** Drive for Results**:Proven track record of driving improvements in retention business and discovering & qualifying sales opportunity, ideally with experience in owning cross-sell / upsell opportunities end-to-end.
- ** Strategic Account Development & Planning**: Nurtures relationships with key buyers and decision makers and responds to sales opportunities to develop and grow customer accounts, Plans and prioritizes activities for assigned accounts
- ** Minimum Required Experience**:
4+ years experience in account management, software renewals, customer success or other relevant business areas

**Responsibilities**:

- Lead end-to-end sales motions for our Cloud and Data Center platforms
- Manage renewals & expansions across a sizable product portfolio
- Partner with our Strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
- Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
- Identify business process or policy issues and work in a team project setting towards a solution
- Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
- Ability to co-sell and collaborate with solution partners across majority of opportunities
- Forecasting a pipeline for renewals, upsell and cloud migration opportunities

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