IT Systems Support Officer

Position: IT Systems Support Officer (Full Time - Monday-Friday, located in Jandakot)

**Short Description**:

- Are you a recent IT Graduate or have relevant experience?
- Looking for a new position, with a great team environment?
- Yes? Then you are in the right place - you will love working at Mosaic

**About Mosaic**

At Mosaic, we open up a world of possibilities and experiences. And we do it together, one client and life goal at a time. As a registered not-for-profit NDIS provider, we deliver personalised NDIS coordination, independent living, community and lifestyle support services. We give people with disability across Perth - and their families - more choices, control and independence.

**More than a job.**

**A rewarding career (in every sense).**

Our staff are among the best in the sector, just like the smiles on our clients' faces. It's all part and parcel of joining a team where we take the most personal life journeys with people with disability and their families. Where you make a difference every day.

**About the Role**:

- Developing workflow and automation within IT Systems to enhance efficiency.
- Working with IT System providers and internal departments to scope, negotiate, organise and deploy system enhancements.
- Supporting Mosaic to make the most of our IT Systems by running reports, analysing data and suggesting process improvements that will increase productivity.
- Regularly audit IT Systems to ensure all data is present, accurate and not duplicated.
- Working with relevant departments to develop business rules and IT policies.
- Assisting with password resets for staff.
- Monitoring staff tickets with IT provider.
- Asset management of minor IT equipment.
- Ensuring meeting rooms IT equipment is set up and working correctly
- Troubleshooting staff problems with hardware.
- Auditing users to ensure profiles and user permissions are accurate and up-to-date.
- Auditing mailing lists to ensure they are correct.
- Attending sites to assist with general trouble shooting.
- Coordinating site visits with IT provider.
- Creating and maintaining procedural documentation.

**Job Requirements**:
To excel in this role you will be a customer service oriented person who has the following skills, experience and attributes:

- Evidenced understanding of computer software and hardware.
- Excellent communication skills
- The patience to provide training and support to staff at a variety of levels and technical abilities.
- Ability to work autonomously as well as collaboratively with many stakeholders to create beneficial outcomes for the business.
- Be a lateral thinker that is process driven.
- Be able to adapt easily in a rapidly changing environment
- Excellent time management skills
- Ability to analyse and problem solve.
- Commitment to occupational health and safety.
- A commitment to our purpose and values

**Conditions of Employment**
- Current Australian Driver’s Licence, own vehicle
- NDIS Worker Screening check
- COVID-19 Vaccination Certificate
- NDIS Worker Orientation Module

**Benefits**

We’ll reward your expertise and commitment with a competitive remuneration package in addition to 10% superannuation, 17.5% leave loading and the option to salary sacrifice up to $18,550. In addition, you’ll enjoy:

- A comprehensive induction program.
- Be part of a growing team with an opportunity to shape a service that offers outstanding people experiences.
- Ongoing training and career development.
- Flexible working arrangements for work-life balance.
- Exciting challenges and all the support you need to rise to them
- Free onsite parking

**How to Apply**:
For further information regarding this position, please contact Suzanne Pianto, People and Culture Coordinator on 0413 223 155.

At Mosaic, we believe in celebrating the diversity of all people, from all walks of life and backgrounds. Here you’ll be welcomed, supported, and included, no matter your culture and heritage, race, religion, disability, age, sexuality, or gender.