Client Services Officer

Division: Courts, Tribunals and Service Delivery- Location: Hornsby, NSW, AU, 2077- Req ID: 58276- **Ongoing and Temporary roles available**:

- **Hornsby Local Court**:

- **Clerk Grade 1/2, Salary ($67,975 - $73,901) + super**

The Department of Justice supports the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

Court Services comprises the Local Court, District Court and Sheriff’s Office. There are approximately 1500 staff in the business centre working in over 164 locations throughout the State - this is the perfect opportunity to join our Hornsby team as a Client Services Officer today

**About the role**

Reporting to the Deputy Registrar, the Client Services Officer will provide a range of clerical and administrative services including, but not limited to, responding to client enquiries, providing assistance in the courtroom, data entry and records management.

The role is also responsible for:

- Supporting the efficient operation of the court including liaising effectively with a wide range of stakeholders
- Liaising with members of the judiciary and other stakeholders to ensure the efficient running of the court
- Supporting the effective implementation of improved work practices
- Work in different jurisdictions if needed

For more information and the essential requirements of the roles please. **Please note, these roles are solely located in Hornsby Local Court, there is no work from home option.**

**About you**
- Strong written and verbal communication skills
- Great time management and organisation
- The ability to work in a fast-paced environment with high volumes of work
- A professional demeaner
- High quality customer service skills
- Efficient in technology
- Be a team player who easily adapts to forever changing situations and environments
- Attach a resume (maximum 5 pages)
- Attach a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role

**Closing date**: Wednesday 25 January 11:59pm

**Please note, you will receive one assessment task online then will be required to attend an interview in person at Hornsby Local Court.**

**About us**

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs. For the first time, the creation of DCJ and Stronger Communities provides an opportunity to focus on prevention and early intervention across both the social welfare and justice systems.

The Department of Communities and Justice, Courts, Tribunals & Service Delivery (CTSD) provide efficient administrative and corporate support to NSW Courts, Tribunals as well as Victim Services.

**IMPORTANT**

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

**_A talent pool may be created for future ongoing and temporary roles at Hornsby Local Court and is valid for a period of up to 18 months_