Converged Network Technician

7 days ago

Gold Coast, Australia Queensland Government Full time

Role responsibilities:
Lead 2nd level support resolution, advising on direction and instigating alternative courses of action when deemed appropriate.
Document and maintain the converged network infrastructure within the Digital Partnership Team encompassing touch points across all connected systems including unified communications infrastructure.
Monitor and prepare appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.
Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:
Provide advanced technical expertise in converged networks to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:
Cisco LAN and Data Centre design including Layer2/Layer 3 routing protocols and configuration of VLAN's, MPLS, VPLS and VRF.
Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers and Access Points.
Wireless site survey and troubleshooting skills, including location/mobility services such as Cisco MSE and CMX
Cisco Unified Communications Manager (CUCM), UCCX, Unity
Demonstrated skills in the analysis and problem solving of converged network issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes. (SFIA: TECH Level 5, EMRG Level 4, NTPL Level 5 )
Demonstrated ability to lead a team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities. (NHS: Drive for Results, SFIA: ITMG Level 5)

Specific Working Conditions:
It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):
measles, mumps, rubella (MMR)
varicella (chicken pox)
pertussis (whooping cough)
hepatitis B
Participating in on-call arrangements will be a requirement of this position. Appropriate remuneration under the Award will apply.
The ability to be available as a point of escalation where major service interruptions occur out of hours. Appropriate remuneration under the relevant award will apply
Reasonable travel as negotiated may be a requirement of this position.
An open 'C' class driver's licence is desirable

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:
Competitive salary + generous superannuation and leave loading
Flexible working arrangements
Diverse work culture
Career training and development

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