Boarding Manager

**Kip Bayside**:
**Position: Manager (Pet Boarding) - Parental Leave Cover**:
At Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents. And we are now looking for a Manager to join our team at Kip Bayside.

As the Manager at Kip Bayside, you will be responsible for driving growth in the business, building the team and providing a high level of care to our canine guests. As a leader in our organisation, you will need to embody our core values of honesty, compassion and fun, with a drive to achieve and a commitment for expertise.

**Why Kip Happy Stays?**
- Real career pathways for individuals who are looking for more than just a job (with majority of our team leaders having been promoted internally)
- Opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer’s Federation (NDTF)
- Our team leaders have access to further training opportunities, such as human first aid, leadership workshops and a Kip community where ongoing learning is celebrated and shared amongst each other
- Our team leaders often have the opportunity to visit similar sites to understand how we operate across Kip, network with teams and learn/share ideas from peers
- We offer a structured induction program that trains on all aspects of the role that you will need to succeed and feel confident (great for individuals with no animal handling experience at all)

**Extra perks**:

- You receive generous staff discounts on shop items and on our boarding and daycare services (where applicable)
- We have an incentive program for our team leaders to earn bonuses based on performance and an Employee Referral Program where you can earn up to $3000 per person for recommending exceptional people to onboard with Kip Happy Stays
- We have an Employee Assistance Program (EAP) that provides confidential counselling and support to all employees
- Contribute to providing a high level of service and care that you can genuinely be proud of (and don’t forget the daily pet cuddles)
- Form strong bonds and find long term friendships with humans who have similar passions and interests

**Duties and responsibilities**:

- Working in the day-to-day operations of our facility
- Liaising with customers, answer enquiries and manage bookings
- Delivering a high level of customer service and quality of care
- Lead, motivate and coach a high performing team
- Oversee facility when the Boarding Manager is not on site or takes leave
- Maintain social media page and field enquiries
- Staff training and guidance, in line with company policy
- Regular assessment of property needs including maintenance
- Flexibility to work weekends when required and to not take leave during holidays/peak periods
- Monthly Inventory management
- Responsible for acting and investigating any animal health concerns

**Experience/Skills**:

- Previous paid animal husbandry experience is highly regarded but not essential
- Must have previous leadership experience
- Excellent communication skills and experience in customer service
- Passion for problem solving and high attention to detail
- A can-do attitude, initiative to get extra work done
- Quick learner
- Ability to work in a fast-paced environment and maintain a cool head under pressure
- Having great time management, and commitment to deliver quality in work output
- Competent with computer systems with advanced knowledge of MS Office (Word, Excel and Outlook)

**Key requirements**:

- Must be available 7 days a week including weekends and will be rostered on over holidays & Christmas period

**What's the best way to be shortlisted?**
- Include a cover letter outlining why you are best fit for the role (if you have no animal handling experience, we'd love to know how your current skillset can transfer)

**Further details**:

- Permanent full-time position (38 hours per week)