Customer Resolution Manager

1 week ago

Moorabbin, Australia Placing Heads Full time

Work at home on Thursdays in your home office
- 25 hours a week - Mon - Friday
- $40 per hour

Are you a **problem-solving superstar** with a knack for turning a frown upside down? Do you thrive in a fast-paced environment where every day brings a new challenge?

This company are leaders in local area marketing **on notice boards** within 700 supermarkets across the country. they pride ourselves on the quality of their service, but they also know that sometimes, things don't go to plan. That's where you come in

We are looking for an experienced, empathetic, and highly organized **Client Resolution Manager** to be the definitive point of contact for all client queries and complaints.

The Role: Your Daily Impact

As the Client Resolution Manager, you will be the bridge between our clients and our operations team, ensuring every issue is handled with professionalism and resolved efficiently. Your primary responsibilities will include:

- **Own the Resolution Process**: Take full ownership of all client queries and complaints related to service delivery, ad placement, billing, cancellations and board maintenance, from initial contact through to final resolution.
- **Investigate and Analyze**: Methodically investigate the root cause of client issues, collaborating with sales, operations, and logistics teams to gather all necessary information.
- **Communicate with Clarity**: Provide clear, professional, and timely updates to clients, managing their expectations and maintaining a positive relationship throughout the resolution process.
- **Implement Solutions**: Develop and execute effective solutions, including coordinating service re-runs, issuing appropriate credits, or amending contracts where necessary.
- **Drive Improvement**: Analyze complaint data to identify trends and systemic issues, providing actionable feedback to management to improve overall service quality and prevent future problems.
- **Document Everything**: Maintain meticulous records of all client interactions, investigations, and resolutions in our CRM system.
- Manage a small part of the Accounts Receivable such as oustanding payment etc
- Manage and track account subscriptions

What You'll Need to Succeed
- **Proven Experience**: A minimum of 3 years of experience in a customer service, account management, or complaint resolution role, ideally within a service delivery, media, or logistics business.
- **Exceptional Communication**: Outstanding written and verbal communication skills, with the ability to convey complex information clearly and professionally, and a talent for de-escalating challenging conversations.
- **Problem-Solving Prowess**: A demonstrably strong, methodical approach to identifying and resolving complex operational and client-facing issues.
- **Empathy and Patience**: A genuine commitment to client satisfaction, with the patience to listen fully and the empathy to understand the client's perspective.
- **Organizational Skills**: Excellent time management and organizational skills, with the ability to manage a high volume of cases simultaneously and prioritize effectively.
- **Tech Savvy**: Proficiency with CRM software (e.g. HubSpot) and the Microsoft Office Suite.

What We Offer
- **Competitive Salary**:

- Work one day a week from your home office
- A **supportive and collaborative work environment** where your input is valued.
- Opportunities for **professional development** and growth within a fast-expanding company.

Placing Heads Your job is our business- Tools

  • Customer Resolution Manager

    2 weeks ago

    Moorabbin, Victoria, Australia Placing Heads Full time $90,000 - $120,000 per year

    Are you a problem-solving superstar with a knack for turning a frown upside down? Do you thrive in a fast-paced environment where every day brings a new challenge?This company are leaders in local area marketing on notice boards within 700 supermarkets across the country. they pride ourselves on the quality of their service, but they also know that...

  • Custom Club Builder

    3 days ago

    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Have strong technical knowledge of golf product. - Previous experience in any/all areas of club assembly is desirable but not essential (including gripping). - Be a strong communicator and work closely with the custom build and customer service teams. - Intermediate computer skills with the ability to learn new systems quickly. - High...

  • Custom Club Builder

    1 day ago

    Moorabbin, Australia PUMA Full time

    **LOGISTICS** **CUSTOM CLUB BUILDER**: - Moorabbin, Australia**YOUR MISSION**: - To support the strategy for the Club Assembly team with the aim of providing best in class service and quality standards, driving a positive culture and unified approach across Club Assembly & Customer Services - To support setting up charts and machinery for new product...

  • Customer Service Manager

    2 weeks ago

    Moorabbin, Australia GPC Asia Pacific Full time

    **Resto Country Spares, **a GPC Asia Pacific business, is a leading supplier of new, restoration and reconditioned automotive spare parts for Holden and Ford vehicles. With a strong customer following and support from GPC Asia Pacific and brands such as Rare Spares, Repco, NAPA and more, Resto Country Spares has a strong online presence, and is the go-to for...

  • Customer Service Representative

    1 week ago

    Moorabbin Airport, Australia Amer Sports Full time $60,000 - $80,000 per year

    If you haven't heard of Amer Sports before, you've definitely heard of our internationally recognised brands including Wilson, Salomon, Arc'teryx, and Atomic. Our brands specialise in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun – whether they are playing tennis or golf in the...

  • Customer CARe Advisor

    7 days ago

    Moorabbin, Victoria , Australia Care Automotive Group Pty Limited Full time $60,000 - $80,000 per year

    About Us:CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with industry leading insurers, CARe has a strong business model and further expansion opportunities on the...

  • Quality Specialist

    3 days ago

    Moorabbin, Australia Coca-Cola Europacific Partners Full time

    **Quality Specialist** We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries. We work together to make, move, and sell, some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow and are...

  • Customer Administration Officer

    3 days ago

    Moorabbin, Australia O'Brien Electrical Full time

    **Join a locally based, award winning company**: - ** Work with a dynamic and supportive team**: - ** Benefit from career opportunities** **O'Brien Electrical Moorabbin **are seeking interest for a **Customer Administration Officer** **in a Full time role**. We are looking to fill this position by bringing on a fresh staff member whom we can train and...

  • Customer Service Specialist

    2 weeks ago

    Moorabbin, Australia efm Full time $340,000 - $770,000 per year

    Competitive Salary: $65,000 - $70,000 + Super + BonusAt the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain...

  • Customer Service Specialist

    2 weeks ago

    Moorabbin, Australia efm Full time $72,000 - $84,000 per year

    Competitive Salary: $65,000 - $70,000 + Super + BonusAt the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain...