Aps 5 - Base Support Officer
6 days ago
$78,143- $83,700 (plus Super)
- Hobart - TAS
**The Role**
You will be required to represent the department at various forums with professionalism and confidence, and recommend solutions and management strategies to whole-of-base operational issues. You will participate in the design and development of plans, and the execution of base activities relating to WHS, security, emergency and base management.
Key strengths include:
- Customer focused - to hear the voice of the customer and drive/influence improvements in service delivery;
- Highly developed communication and interpersonal skills, able to collaborate with stakeholders;
- Ability to ‘think on your feet’, consider options and initiate appropriate action.
**About our Team**
The Base Management Team monitors and responds to base service delivery issues, to ensure currency and consistency with service delivery requirements, whilst actively identifying opportunities to implement improvements to service delivery to the future.
The team works collaboratively with internal and external stakeholders to enhance the customer experience and to assure prescribed product and services standards are met within agreed time frames.
Within the team, members build and sustain effective working relationships with team members and actively participate in meetings, work and group activities.
The team evaluates activities and processes for compliance with legislation, regulations or standards, and designs and recommends solutions to base operation issues that may be affecting the achievement of desired outcomes.
The team also assesses risks and provides guidance in relation to risk management strategies and develops, rehearses and maintains whole of base plans and instructions to achieve business objectives.
- Resilience, personal drive and a focus on enabling others in support of Defence capability;
- An ability to manage competing priorities and meet deadlines;
- An ability to work autonomously, and as part of a team;
- A flexible approach while maintaining attention to detail within a dynamic environment;
- An outcomes focus;
- Sound communication and negotiation skills, both written and verbal;
- Willingness to learn and be challenged;
- An ability to adapt to change in a positive and flexible manner;
- Have a genuine interest and demonstrated ability in providing excellent customer service.
If you are looking for a position where you will engage with various stakeholders, in an indoor/outdoor context, and enjoy working in a role where no two days are the same, then we recommend you engage with the Contact Officer and discuss further.
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