Metering Operations Consultant

2 weeks ago

Melbourne, Australia Momentum Energy Full time

About the Role:
Working within the Connection Services Team the Metering Analyst role will be a standalone role responsible for ensuring the successful completion of all meter exchanges resulting from Meter Fault Notifications (MFNs) we receive from distribution companies. The role will involve the processing of these notifications, ensuring all written communications are sent to the required customers, and raising of requests to have customers meters exchanged to meet industry compliance rules.
- Processing of customer and network initiated supply and meter requests;
- Handling exceptions to these requests and ensuring all relevant steps are taken to have the issue resolved;
- Ensure full compliance from Momentum Energy in processing these requests so we handle them in the appropriate time frame, and any issues are notified to the relevant parties as soon as they become apparent;
- Provide feedback to the Connections Team Leader, and agents as required on issues that have been identified;
- Escalate matters to the appropriate distribution company, metering company, or internal stakeholder as required to assist with the resolution of a complaint or incident, and;
- Investigate and complete any compliance investigation as required by the business

About you:

- You will ideally have electricity industry experience and an understanding of AEMO B2B and Connection Processes
- Excellent oral and written communications skills
- Knowledge of MSATS
- Demonstrated ability to work independently
- A real desire to provide high quality service to customers at all times
- Be able to work effectively and efficiently as part of a team and more broadly with other business units & businesses that impact the workings of the department.
- An understanding of the importance of adhering to regulatory & compliance rules and demonstrated ability of operational adherence to any guidelines applicable to the management of a department
- Ability to gather, analyse and report on performance statistics and measurements

What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based in our Melbourne office, we are also open to offering you the option to work from home, chat to us about what this could look like for you

We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.

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