Customer Support Officer

4 days ago

Northern Beaches, Australia Bluefin Resources Full time

Bluefin Resources has been exclusively engaged by a market leading financial services institution to find 2 x Customer Support Officers to support the Loan Support team as they experience ongoing growth.
- Enjoy a fantastic, flexible working environment and culture
- You will be given the tools you need for success
- Option to work from home 3 days a week after initial training

**About the Role**:

- Attend to customer enquiries (via phone) regarding their loans (post settlement)
- Ensure all enquiries are actioned accurately and professionally within SLA
- Liaise with third parties where required to service customers effectively
- Attempting to retain customers where possible (e. those looking to discharge)
- Maintain accurate records of customer accounts including data entry into the core banking system as required
- Manage loan file administration post-settlement
- Strive to service each customer with excellence, ensuring that customer needs are met

**About You**:

- 1-2 years' experience in a contact centre environment
- Experience in mortgages and/or commercial property is essential
- Strong attention to detail and good problem-solving skills
- You are resilient and adaptable
- Superior customer service skills
- Exceptional communication skills; verbal and written**
**If you'd like to be considered for this role, please click **'APPLY'** and follow the prompts or alternatively get in touch with **Bat-Elle Kaplan **on **0431 779 900**.

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