People & Culture Lead

**Your purpose - People & Culture Lead**

You work in partnership with our leadership team to help us foster a healthy and performant work environment and build an exceptional team, capable of delivering our ambitious roadmap.

You do this by understanding that happy and focused people are at the heart of a thriving business. You’ll work alongside the leadership team in a partnered approach to provide organisational support that actively improves employee experience, effectiveness and engagement by driving people-related innovations while ensuring good governance.

**What you’ll be doing in the role**

**Recruitment**
- **HR Documents**
- Responsible for drafting and sending HR documentation: from offer letters, to salary adjustments, end of probation and others as necessary.
- Endeavour to make these documents as concise, readable and plainly spoken as possible
- Work closely with finance, legal and operations to ensure all details in documentation are accurate, enforceable and meet legal and compliance requirements.

**Onboarding and offboarding**
- Own the off-boarding process, proactively managing exit interviews, overseeing the closure of system access and the returning of hardware etc.

**People development**
- Own the professional development pipeline, to bring real meaningful value to our team, building a strong culture of positive constructive feedback.
- Manage and support any work experience and internship programs.
- Respond to general enquiries regarding careers, internships, work experience, industry partnerships etc.
- Ability to understand the needs of our diverse team and their various professional challenges.
- Coach team member’s individual and team performance behaviours, fostering good working habits and correcting bad habits when necessary.

**HR Advisor**
- Assist with complex decision making relating to people including: restructures, career changes, divesting of responsibilities, performance management, industry partnerships, breaches of trust and other unforeseen events.
- Coach team member’s individual and team performance behaviours, fostering good working habits and correcting bad habits when necessary.

**Performance management**
- Own the administrative and HR framework for any performance management undertaken.
- In some cases you will directly manage performance management of people.
- In other cases, you will guide and assist leadership throughout the performance management, maintaining detailed records and providing ‘ahead of ready’ advice.

**Systems, Policy and Process**
- Manage and improve our HR systems, upgrading them over time as needed
- Maintain effective work flows for comms and processes, with an eye to building an experienced, happy, performant and diverse workforce
- Assist, and own, the drafting of company HR-related policies and process documentation

**External & Team Events**
- You may from time to time be asked to represent our business at external events. Such as conferences or industry engagement opportunities.
- You will occasionally be tasked with planning and coordinating team events such as Christmas party, internal team conferences, off site training programs, Hackathons or a winter mid year team event.

**Culture**
- Embody our values, setting an example for others to follow, which strives for fostering a high performance team that delivers the best outcomes for our partners and prospects with the available resources.
- Lead up, down and across the organisation with authentic leadership and candour.
- Embrace and encourage critical feedback, to benefit our product and processes, ensuring constructive feedback is given and received in the right way.
- Provide and validate clear communication ensuring all interactions (meetings and briefings etc.) are effective and as lightweight as necessary to serve a clear purpose.
- You will proactively suggest improvements to the company culture and lead efforts to building a happy, healthy, respectful and performant team.
- You will lead and manage people matters with a personal human touch, that is firm, friendly, respectful and professional.
- You will help coordinate company events and activities that focus on building team esprit de corps and training activities that educate and challenge our staff.

**Requirements**:
**Your skills and experience (what we think you need to be successful)**
- Ideally 5+ years of experience in a directly related role.
- Ideally 10+ years experience within a technology or creative business throughout the start-up and scale up stages.
- Experience in a business with 30-100 people who work in a hybrid and cross timezone structure and can speak to the challenges, and adjustments necessary to work effectively and build team culture.
- You are enthusiastic, proactive and have a genuine interest in helping people grow - you have a flair for understanding what drives them to do their best work.
- You have seasoned and finessed interpersonal skills, you lead with authenticity and res