Crisis Services Lead

5 days ago

Prahran, Australia Uniting Vic.Tas Full time

**Lead the team of employees & volunteers providing telephone crisis support in our Lifeline centre.**:

- **SCHADS 6 + increase your take home pay with up to $15,900 in salary packaging benefits.**:

- **Part-time 4 days per week, max term 12 months with potential to extend, based on site in Prahran.**

**About the opportunity**:
Providing telephone crisis support is both important and challenging work for our employees and volunteers and we believe creating a nurturing work environment is key to the team’s success.

As the Lead, you will ensure we continue to build a positive work culture, and that our employees and volunteers feel both supported and valued. You will also be responsible for coordinating Lifeline’s phone room operations including monitoring performance and ensuring targets are met and maximising the effectiveness of our systems and processes.

You will also focus on continuous improvements and developing and implementing best practise models and work closely with our Ballarat centre in creating efficiencies, sharing of knowledge and resources appropriately.

**What’s on offer.**:
Our centre operates from 7am to 10pm, 7 days per week. This role is 30.4 hours per week onsite in our Melbourne Centre located in Prahran. We are flexible with how you work your hours between Monday and Friday. You may need to adjust your work time occasionally to meet with employees outside business hours.

In addition to base salary (SCHADS Level 6) and superannuation, you’ll also receive 17.5% leave loading and an ability to **increase your take-home pay** by accessing up to **$15,900 in salary packaging benefits.**

**About you**:
You have a strong knowledge of how a telephone crisis service operates successfully and you are an experienced people leader and who knows how to support and guide a team to achieve high quality outcomes.

You will also bring with you:

- Bachelor level degree in mental health, social work, psychology, social science or a related discipline.
- Demonstrated experience in continuous quality improvement, program design and implementation, monitoring and evaluation.
- Ability to maintain concise records and prepare comprehensive reports and submissions.
- Experience in working with others to facilitate change and deliver program outcomes.

**View the full position description **here**.**

**How to apply**:
**About Lifeline**:
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services. Somewhere in Australia, there is a new call to Lifeline every minute.

Uniting operates Lifeline centres in Ballarat and Melbourne. In addition to providing telephone crisis support, we offer a broad range of training for individuals, corporate and community groups.

**About Uniting**:
At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

  • Practice Lead

    1 week ago

    Prahran, Australia Melba Support Services Full time

    **Practice Lead** **About Us**: Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we...

  • Case Manager, Disability Employment Services

    3 days ago

    Prahran, Australia Uniting Vic.Tas Full time

    **Provide enhanced case management and develop servicing plans**: - **Join an organisation that inspires people, enlivens communities and confronts injustice**: - **Newly established role based at Prahran** As a Case Manager working in our Disability Employment Service, you will play a crucial role in delivering high-quality, person-centred services to...

  • Mental Health Duty Worker

    3 days ago

    Prahran, Australia Uniting Vic.Tas Full time

    **Part Time (36 hours per fortnight), Maximum Term (12-month contract)**: - **SCHADS Level 4 + super + salary packaging benefits.**: - **Make a difference in the lives of vulnerable people** **About the opportunity**: This role engages with people, as a first point of contact, who may be experiencing crisis or have complex issues. The position supports...

  • Operations Lead

    7 days ago

    Prahran, Australia IPAR Full time

    **Company Description**: - ** Welcome to Ability Action Australia** We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults - get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families. This position is a...

  • Customer Service

    18 hours ago

    Prahran, Victoria, Australia MAPM INTERNATIONAL Full time $45,000 - $60,000 per year

    Reports to:National Sales ManagerAbout the RoleWe are seeking a motivated and detail-oriented individual to join our team in Customer Service & Sales Administration Support. This role combines customer service, sales support, and general office administration. It's an excellent opportunity for someone looking to build a career in sales, administration, or...

  • Health Service Planner

    1 week ago

    Prahran, Victoria, Australia Alfred Health Full time $80,000 - $120,000 per year

    Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health...

  • Coordination Team Leader

    2 weeks ago

    Prahran, Australia Royal Freemasons Ltd Full time

    **Make a real difference to the lives older people**: - ** Use your creative and analytical skills to deliver quality customer service**: - ** Reap the rewards with optimum salary packaging benefits** **About the Role** We are seeking a people focused Team Leader to join our dynamic Community Services and Well-being Division. Leading our team who...

  • Customer Banking Specialist

    3 days ago

    Prahran, Victoria, Australia Commonwealth Bank - Retail Banking Services Full time $90,000 - $120,000 per year

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster Part Time Roster (25 hours per week):Monday: 11.00am - 4.00pmTuesday: 11.00am - 4.00pmWednesday: 11.00am - 4.00pmThursday: 11.00am - 4.00pmFriday: 11.00am - 4.00pmDo work that matters As the public face of CommBank, the Retail...

  • Club Manager

    5 days ago

    Prahran, Australia Anytime Fitness - Club Roles Full time

    **CLUB MANAGER NEEDED** - Anytime Fitness Prahran is on the hunt for a passionate, highly motivated, energetic and genuine Club Manager that wants to use their passion for health and fitness to promote the growth and culture of our members and club. **WHAT'S IN IT FOR YOU**: - On going support and training! - Free membership for you and a friend / family...

  • Scrum Master

    5 days ago

    Prahran, Australia mod.io Full time

    **Your purpose (how you help mod.io)** You enable us to deliver industry leading features at the right time, across our in-game tech stack. Features that make UGC success massive and repeatable for every game using mod.io. You do this by managing the delivery of the prioritised work for our in-game tech which includes plugins for major game engines such as...