Housing Officer

Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
- Come join one of WA's largest Aged Care organisations.
- Join an extra-ordinary team

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

**About the role and where you will be working**:
The Housing Officer role is integral in ensuring that Southern Cross Housing supports our tenants, working with the Team Leader Community Housing in ensuring that the portfolio of homes is appropriately managed in line with the Community Housing Framework. Southern Cross Housing are a tier 2 provider, with the majority of our tenants being over 55’s in the metro area, and this role is key in ensuring ongoing tenant satisfaction and compliance with the performance outcomes of the framework.

This position is located in our central office in Rivervale.

**We’ll also be asking you to:

- **
- Ensure that our supportive landlord model is reflected in our daily operations.
- Supporting tenants and providing connections to support services.
- Work collaboratively with the maintenance team in ensuring that homes are appropriately maintained.
- Preparation and execution of Residential Tenancy Agreements, Bond Lodgment and data entry of all tenant information.
- The submission of tenant related account information to the Finance Department.
- Co-ordinating the allocation of housing for new tenants, helping them to settle into their new homes.
- Undertaking property inspections every 6 months.
- Liaise with support agencies who are already engaged on behalf of residents as required to assist in the maintenance of their tenancy.
- Be willing to advocate for our tenants when required.
- In collaboration with the Senior Housing Community Manager, manage tenancy breaches, rent arrears, housing transfers, income assessments and eligibility reviews, disputes, recovery action or eviction and attendance at court hearings.
- Attend Strata Meetings as required.
- Contribute to the budget process and monitor the budget expenditure to meet approved outcomes.
- Keep up to date with current trends and issues within the Community Housing sector and to attend training when required.
- Be aware of and ensure that all residents with deteriorating health or who are at risk of harm to themselves, or others are identified and supported

**About you**:
**To be considered for this role, you’ll need**:

- Knowledge of the Community Housing Framework.
- Excellent interpersonal and communication skills (both written and verbal)
- You will have strong organisational and time management skills and the ability to prioritise responsibilities and multi-task.

**Working with us**:
At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Paid Parental Leave
- Annual leave starting at 4 weeks (full time)
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment

**How to apply**:

- Immunisation record (Flu & COVID19)
- A completed pre-employment health questionnaire

**About us**:
Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;
**Listen, Act**, **Do not give up, Work as one.**

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

**Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.**

**For more information on the services, we provide visit: scrosswa.org.au