Customer Service Representatives

1 day ago

Wollongong, Australia IMB Bank Full time

**Highly reputable and trusted bank**:

- **Full time and Part time available**:

- ** Wollongong region**

We are looking for driven and enthusiastic **Customer Service Representatives **to join our branches in the Wollongong area. These local job opportunities are an ideal way to get your foot into the door of a community focused bank, where you’re able to gain hands on experience, enjoy interacting with members in branch and online, providing them with a high level of service in relation to their financial needs.

**About the Role**
- Having conversations and interactions with customers via all channels (face to face, phone and online) and helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms
- Cash handling, balancing and administrative duties
- Working with your Manager and team to collectively achieve branch goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures
- **1 x Part time**:

- 3 days per week providing support to branches within the Wollongong area
- ** 1 x Full time** - Mon-Fri at our Wollongong branch

**About You**
- Experience in sales and service, preferably in retail, banking or hospitality industries
- Sound numeracy skills, cash handling experience and an accurate eye for detail
- Honesty and integrity with the ability to diligently follow and adhere to policies and procedures in a regulated financial environment
- A genuine desire to help people, work directly with customers and work with and support a team to achieve common goals
- A flexible approach in the workplace, initiative, ability to prioritise work and problem solve
- An aptitude for technology and proficient in MS Office programs/apps
- A valid Driver’s License and reliable transport with the flexibility and availability to travel and work at branches within the region if and when required.

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

As an award-winning Bank and an Employer of Choice for Gender Equality, IMB offers some benefits such as:

- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including a designated wellbeing day
- Friendly and professional team environment
- Product concessions.

Code: #1

Location: Wollongong

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