Junior Customer Service Representative

2 days ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time

We're looking for a friendly, motivated, and detail-focused Junior Customer Service Representative to join our growing team at Temper Group
If you're someone with a can-do attitude, great communication skills, and a desire to learn, this is a fantastic opportunity to start (or grow) your career in a supportive and fast-paced environment.About The RoleIn this role, you'll be the go-to person for helping our customers with general enquiries via email.
You'll answer questions, solve problems, and make sure every customer has a great experience from start to finish.
You'll also help respond to social media DMs, update our website, and pitch in with general admin tasks when needed.This is a full-time role, Monday to Friday.What You'll Be DoingReplying to customer service enquiries via email and social media quickly and professionallyGeneral website updates as requiredWorking with our internal teams to get things sorted fastSupporting the senior customer service team with day-to-day tasksWhat We're Looking ForGreat written communication skillsStrong attention to detail and good organisation skillsA flexible, "happy to help" attitudeAbility to juggle multiple tasks in a busy environmentFriendly, reliable, and positiveSome customer service or admin experience is a bonus but not essentialMust have permanent working rights in AustraliaProficient in the use of email applicationsWhy You'll Love Working With UsSupportive, friendly team that's always ready to help each other outOn-the-job training and mentoring so you can grow your skillsThe chance to be part of a growing businessIf this sounds like you, we'd love to hear from you
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