Auriga SPA Receptionist

4 days ago

Sydney, Australia Capella Sydney Full time

**About Capella Hotels and Resorts.**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**Spa Receptionist**

The Spa Receptionist is responsible for the reception area at the spa and salon. He or she is responsible in greeting guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking guest into the computer system and charging of guests.

**The Role**
- Be flexible with your schedule, supporting the needs of the spa
- Maintain a positive attitude and contribute toward a quality work environment
- Regularly attend, participate in and support training and colleague meetings for the spa
- Assist in all areas of spa operation as requested by management
- Maintain a Spa Desk Bank
- Answer the phone promptly and use the guest's name throughout the phone conversation
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available

**Talent Profile**
- Minimum two (2) years in similar role in a luxury spa establishment / resort.
- Personable character with a passion to build strong guest relations
- Good command of written and spoken English
- Knowledge of Property Management System (e.g. OPERA, Book 4 time).
- Ability to handle guest's complaint and inquiries and provide responses accurately exercising good judgment
- Valid working rights in Australia

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