Collections Analyst

3 days ago

Sydney, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: Aust - NSW Metro
- **Join a friendly, encouraging, and engaging team within the Citi Consumer Division**:

- **Great engaging work environment where customer advocacy is highly valued**:

- **Showcase your customer service experience and passion for great customer outcomes**:

- **Located in Metro Sydney**

**A career that gives you more**

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper.

**Key responsibilities include**:

- Utilising advance negotiation skills to resolve delinquency issues
- Provide remedial financial solutions to assist customers (ie settlements)
- Complaint Handling / RISK assessment
- Skip searches
- Identifying Hardship/Vulnerable customers
- Provides support to team

**What you will bring**:

- Proficient in Microsoft Excel, Word & Power point
- Excellent negotiation skills to resolve delinquency issues
- 1-2 years preferred experience within Unsecured/Secured Collections ranging from 0-180 days in arrears
- Experience/Use of Dialler systems (Computer assisted calling)
- Experience and exposure to Skip tracing
- Degree/Tertiary qualified welcomed but not essential
- Solid knowledge of Debt Collection guidelines & regulatory bodies governing industry
- Embraces and adapts to change

**NAB, invested in you**

By joining this team, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & well-being benefits. For more information, please visit **HERE.**

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.

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