Team Leader

2 days ago

Mona Vale, Australia Pittwater RSL Full time

Pittwater RSL Club has an exciting opportunity for a Team Leader looking to take the next step within the organisation. This role is ideally suited to a dynamic individual with exceptional knowledge of the Club’s operations and the ability to lead and drive individuals and customer service. The position requires the successful applicant to always act as a role model and present as an ambassador for the Club.

If you are ready for the next chapter in your career, this is the role for you

Responsibilities include but are not limited to:

- Ensure that all staff within the delegation group have a clear understanding of your expectations and are trained to work in the areas they are rostered
- Maintain a presence on the floor, ensure staff are ready for “show time”, conducting regular walk throughs ensuring staff behaviour is aligned with the Clubs values
- Assisting during service times, supporting and directing staff where necessary
- Monitor operations, ensure staff are adhering to Club procedures and legislative requirements
- Working with the general team you will lead, provide direction to ensure customer service levels and cleanliness are maintained
- Provide staff with support and direction to ensure high levels of customer service and cleanliness are maintained at all times
- Maintain procedures for members and visitors inappropriate conduct within the Club, keeping senior management informed of significant issues, preparation of shift/incident reports and recommendations as deemed appropriate

Your personal attributes will include:

- The ability to train others and lead a team to focus on exceptional customer service
- Demonstrated ability to delegate effectively and manage others
- A thorough knowledge of Bar, Gaming & Guest Services operations
- Effective communication, time management and troubleshooting skills
- Delegate effectively, manage others and work as part of a team

Applicants may be required to work various shifts including weekends, days, nights and public holidays. Remuneration will be commensurate with experience and the appropriate level of the Registered and Licensed Club Award 2010.

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