Workplace Experience Manager

JLL supports the Whole You, personally and professionally.
What this job involves
This position is responsible for the end-to-end occupant and guest experience within the Sydney workplace while coordinating consistent human-centric experiences across ANZ.
The role places human experience at the core of all service delivery, workplace activities need as human-centric and engagement focused as possible, with team management, site operations, service contracts, sourcing, procurement and financial decisions made with this ultimate target of Delight in mind, while maintaining safe, inclusive, sustainable and social working practices throughout all we do.
Duties & responsibilities
- Develop comprehensive Experience Roadmap - Create and implement Sydney-specific human experience strategies aligned with ANZ-wide standards and human-centered design methodologies
- Lead employee engagement initiatives - Drive programs focused on wellness, community engagement, and workplace culture that enhance belonging, productivity, and workplace pride
- Coordinate ANZ-wide experience delivery - Ensure consistent implementation of human experience standards across all regional locations while supporting account-level initiatives
- Manage and develop high-performing teams - Foster inclusive environments, develop customer-centric capabilities, identify top talent, and transform them into influential experience champions
- Oversee comprehensive event management - Coordinate workplace events from concept to execution, including room setups, catering, equipment, and HSE compliance across ANZ locations
- Drive Food & Beverage excellence - Manage F&B initiatives that align with wellness and sustainability goals while ensuring quality and consistency across all locations
- Optimize space planning and utilization - Process space requests, conduct audits, support workplace optimization strategies, and collaborate with design teams for functional spaces
- Execute strategic sourcing and procurement - Purchase goods and services while ensuring compliance with client requirements, JLL ethics, and cost reduction targets
- Deliver strong financial performance - Meet or exceed KPI targets, maintain comprehensive reporting metrics, and ensure contract compliance with performance indicators
- Lead workplace innovation and digitalization - Implement technology platforms, automation, sensors, and touchless solutions while driving critical experience projects in sustainability and D&I

**Sounds exciting? This is what we’re looking for**:
Minimum 5 years experience in real estate, facility management, hospitality or experience design
Strong communication and presentation skills with natural hospitality-oriented acumen
Proven ability to adapt in fast-paced environments
Experience with human-centered design methodologies
Bachelor's degree in hospitality, facilities management, business or related field preferred
About JLL
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
**What you can expect from us**:
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.