Workplace Experience Manager

**JLL empowers you to shape a brighter way**.

**What this job involves**

This position is responsible for the end-to-end occupant and guest experience within the Sydney workplace while coordinating consistent human-centric experiences across ANZ.

The role places human experience at the core of all service delivery, workplace activities need as human-centric and engagement focused as possible, with team management, site operations, service contracts, sourcing, procurement and financial decisions made with this ultimate target of Delight in mind, while maintaining safe, inclusive, sustainable and social working practices throughout all we do.

**Duties & responsibilities**
- **Develop comprehensive Experience Roadmap**:

- Create and implement Sydney-specific human experience strategies aligned with ANZ-wide standards and human-centered design methodologies
- **Lead employee engagement initiatives**:

- Drive programs focused on wellness, community engagement, and workplace culture that enhance belonging, productivity, and workplace pride
- **Coordinate ANZ-wide experience delivery**:

- Ensure consistent implementation of human experience standards across all regional locations while supporting account-level initiatives
- **Manage and develop high-performing teams**:

- Foster inclusive environments, develop customer-centric capabilities, identify top talent, and transform them into influential experience champions
- **Oversee comprehensive event management**:

- Coordinate workplace events from concept to execution, including room setups, catering, equipment, and HSE compliance across ANZ locations
- **Drive Food & Beverage excellence**:

- Manage F&B initiatives that align with wellness and sustainability goals while ensuring quality and consistency across all locations
- **Optimize space planning and utilization**:

- Process space requests, conduct audits, support workplace optimization strategies, and collaborate with design teams for functional spaces
- **Execute strategic sourcing and procurement**:

- Purchase goods and services while ensuring compliance with client requirements, JLL ethics, and cost reduction targets
- **Deliver strong financial performance**:

- Meet or exceed KPI targets, maintain comprehensive reporting metrics, and ensure contract compliance with performance indicators
- **Lead workplace innovation and digitalization**:

- Implement technology platforms, automation, sensors, and touchless solutions while driving critical experience projects in sustainability and D&I

**Sounds exciting? This is what we’re looking for**:

- Minimum 5 years experience in real estate, facility management, hospitality or experience design
- Strong communication and presentation skills with natural hospitality-oriented acumen
- Proven ability to adapt in fast-paced environments
- Experience with human-centered design methodologies
- Bachelor's degree in hospitality, facilities management, business or related field preferred

**About JLL**

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

**What you can expect from us**:
**Location**:
On-site -North Sydney, NSW

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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