Digital Quality Manager

2 weeks ago

Melbourne, Australia Opteon Full time

About us:
Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification, and international expansion.

Opteon is at the forefront of digital innovation in the valuation industry investing heavily in management systems to improve efficiency in the valuation process.

About the role:
We currently have a vacancy for a Residential Digital Quality Manager to assist in managing the digital valuation expansion, achieving operational and service excellence aligned to client expectations and company goals for Opteon.

The operational focus will involve some of the following but is not limited to:

- Support and assist the Opteon business in the implementation of new initiatives and business plan requirements.
- Play an active role in the ongoing coaching, training, and mentoring of Valuers to ensure Opteon provides a client focused team, meeting customer expectations and compliance;
- Complete and review valuation reports/assessments to improve quality assurance, limit business risk and increase customer satisfaction.
- Complete valuation audits to identify opportunities for improvement.
- Identify areas within the valuation business where quality control and compliance measures are required.

What are we looking for?

We are looking for highly motivated and efficient individuals who thrive on providing quality reports in a fast paced environment, servicing customers and want to continue to grow their careers and skillsets in the residential sector, as well as meeting the following criteria:

- CPV qualified with ideally at least 5 years of industry experience
- Strong knowledge base and understanding of the residential property industry
- Excellent attention to detail and analytical skills
- Quick decision making
- Exceptional customer service and stakeholder communication
- A passion for property and an ambitious and positive attitude for technology

What we offer:

- Great work life balance - with the option to work from home, in an Opteon office or both
- Reduced on road and travel requirements
- Market leading technology and exposure to industry leading and innovative platforms and industry partnerships
- Full time, ideal for those returning to work
- Competitive commission structure with high earnings potential
- Opportunity to be a part of the future of the property Industry

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