Credit Controller

7 days ago

Melbourne, Australia Company: Bureau Veritas Full time

Credit Controller**Date**:Sep 24, 2024

**Location**: Melbourne, Victoria, AU

**Company**:Bureau Veritas

Bureau Veritas is a global leader in Testing, Inspection and Certification Services. Founded in 1828, the group has more than 84,000 employees serving over 400,000 clients and located in 140 countries.

**About the role**:
Reporting to the AR Manager, works in partnership with key stakeholders within the business in order to both collect outstanding monies and deliver exceptional customer support. Managing a sizable client ledger, external and internal clients.

Responsible for the collection of outstanding monies, while balancing the important client relationship.

Finally, your position within the business will provide you with the ability to identify opportunities to continually improve our work processes as well as drive these changes internally.

**Key Responsibilities**
- Manage a sizable client ledger, forming strong relationships with some of our key internal stakeholders including Sales & Customer Service to deliver outstanding customer support. Manage debtors accounts within agreed KPIs (Key Peformance Indicators) and DSO (Days Sales Outstanding) targets
- Address and resolve finance queries lodged pertaining to accounts
- Maintain open communication channels and keep detailed records of all our customer interactions documented within our collection tool (Getpaid)
- Work autonomously and as a team with other departments to tackle agreed problems and provide exceptional service
- Managing internal and external customers with diplomacy and professionalism to achieve high customer satisfaction and build relationships
- Preparing weekly Aged Debtor reports from the collection tool (Getpaid)

**Essential Skills, Experience and Competencies**
- Previous experience in Credit Management or Finance highly regarded, minimum five years
- Keeps the customer at the forefront, knows how to deliver amazing service and build strong relationships
- Can form strong relationships with our key internal stakeholders including Sales & Customer Service
- Track record of creating innovative solutions and process improvements, passion for change and driving efficiency
- Strong problem resolution skills while remaining cool, calm and collected under pressure
- Has exceptional written and verbal communication skills
- Enjoys collaborating to get things done
- Has awesome judgement, an ability to work within the grey area and deal with ambiguity
- An ability to meet deadlines and thrives in a fast-paced environment
- Awesome time management, prioritisation, and follow-up skills
- High levels of initiative and lateral thinking
- Strong interpersonal skills to build working relationships within a dynamic team environment

**Desirable Skills, Experience and Competencies**
- JDE Edwards
- Getpaid (collections tool)
- Intermediate excel skills
- Proficient computer and Microsoft Office skills

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