Administration Assistant

Work in an industry leading and person-centred allied health organisation
- Culture of high performance, learning and excellence
- Be a leader in customer service and relationship management

**Your new company**:
Everyday Independence started over 20 years ago in Bendigo, regional Victoria. We have a strong commitment to the communities that we support and with leadership from the 2020 Telstra Business Woman of the year, Leanne Healey, it’s no wonder our success means that we are growing

We provide quality, person centred therapy services to support people with a disability to live to their full potential and enjoy an everyday life while delivering community based Occupational Therapy, Physiotherapy, Speech Pathology, Positive Behaviour Supports and Early Childhood Intervention Supports to build on what is working in a person’s life and create changes to areas that are not.

A well-established organisation, we now have more than 24 teams providing in person and online support to people across Queensland, Western Australia, Victoria, New South Wales and Tasmania.

**Your New Role**:
**Employment Type**: Full Time

**Location**: Granville

**Salary**: $25.75-$32.96 per hour

We are looking for a team member who is passionate about customer service and relationship building with experience working in a health, disability or a community setting very advantageous. You will bring your ability, enthusiasm and energy to work in a dynamic, fast paced and changing environment to deliver a client focus whilst also managing relationships with multiple referral agencies being essential to the role.

You will also provide support to our Occupational Therapists, Physiotherapists Speech Pathologists, Positive Behaviour Support and Key Workers to deliver quality outcomes for our clients.

**What do you need?**
- 2-3 years experience in administration with customer service and relationship building skills
- Experience with scheduling or rostering and calendar management
- Ability to demonstrate a high degree of skill in managing our client database and practice administration system (experience with Sales Force is advantageous)
- Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations
- Act with a sense of urgency, set clear priorities and focus on the completion of tasks
- Attention to detail
- Actively participate as a member of a team to help ensure that the team achieves its objectives
- Approach problems with a "can-do", problem solver attitude and enjoy the challenges that come each day
- Be change ready - we are always changing, improving and evolving so you will have the ability to take on feedback and grow your skills
- Demonstrate an ability to complete and evaluate processes to ensure that participant on boarding and experience is of the highest quality
- Previous experience working within the Disability sector is desirable but not essential
- Covid 19 Vaccination

**What's in it for you?**
- Work in a supportive environment which is part of a broader administration team that extends through Victoria, Queensland, Tasmania, New South Wales, South Australia and Western Australia.
- Access to coaches and mentors as you will be expected learn, grow and bring your best self to work each day
- A contemporary and positive team culture where everyone shares the same vision
- A competitive salary aligned with experience and a career pathway
- Progressive technology systems and support - we see IT as the great enabler

**How to apply**

**_NDIS Worker Screening Check_**:

- and a _
**_Working with Children Check_**:

- / equivalent in accordance with State laws._