Support Analyst

2 weeks ago

Eastern Creek, Australia Bright Food Asia Pacific Pty Ltd Full time

**Introduction**:
About the Company
Bright Food Asia Pacific is a private company that produces, imports, markets and distributes well known food brands. The company employs in excess of 1,300 people, operates in Australia, New Zealand and China with our head office located in Sydney.
Why Join us?
**Innovative Culture**: Be part of a forward-thinking company that values creativity and initiative.
**Career Growth**: Opportunities for professional development as well as working across a large number of diverse projects.
**Collaborative Environment**: Work in a supportive and dynamic team where your contributions are valued, and you have the ability to drive real change.
**Competitive Benefits**: Enjoy a comprehensive benefits package, varied employee benefits program including staff discounts on eligible products.
**Description**:
**Key Responsibilities include**:
**User Support**: Respond to inquiries and requests in a timely manner, diagnosing and troubleshooting technical issues. Provide guidance to users on system functionalities, features and best practices.
**Issue Resolution**: Identify and resolve issues through research and collaboration, internal and external. Monitor and follow up on unresolved issues to ensure timely resolution
**Documentation and Training**: Create and maintain user guides, FAQs and other support documentation to help users navigate the system. Design and conduct basic training sessions for new users and provide ongoing support to enhance user competency.
**Continuous Improvement**: Participate and contribute to continuous improvement initiatives. Stay updated on new features, updates, and industry best practices related to M3CE and IT support.
**Skills and Experience**:
Experience in an IT support or customer service role, preferably with exposure to ERP systems
Intermediate Microsoft office skills - Word, Excel, Outlook
Strong communication and influencing skills, in particular, through problem-solving abilities and attention to detail
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Customer-oriented mindset with a focus on delivering high-quality support.
Prepared to own a process and accept accountability for performance.
Decisive, with the ability to make sound decisions, based on experience and good judgement.
A pragmatic person, capable of interacting successfully at all levels of the organisation.

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