Sales Promotion Representative

1 week ago

Melbourne, Australia Probe CX Full time

**About the Role**

Join us as a Sales Promotion Representative, playing a crucial role in engaging with our esteemed automotive industry clientele. Your main focus will involve cultivating relationships with our business customers, informing them about ongoing promotions, and ensuring their contentment with our products/services through consistent communication and feedback collection. This position offers an exhilarating chance to leverage your communication, negotiation, and adaptability skills in a vibrant environment, all while delivering outstanding service and nurturing enduring client connections.

**Key Details**:

- Commencing ASAP
- Full Time
- Operation Hours: Monday to Friday - 8:30AM to 5:00PM. No weekends, evenings or public holidays. (rotating roster)
- 4 week off during the holiday season (December - January)
- Hybrid after probation period and KPI's met
- Melbourne CBD location
- Australian Based Role

**Key Responsibilities**:

- Cultivate enduring client relationships to maintain elevated satisfaction and retention rates.
- Utilize CRM platforms for overseeing customer interactions, sales pipeline, and associated tasks.
- Recognize and leverage opportunities for upselling or cross-selling based on client-specific business requirements.
- Partner with the team and clients to create tailored solutions meeting individual customer requirements
- Perform meticulous data entry aligned with exacting accuracy and Key Performance Indicators (KPIs)

**About You**:
You're a customer-focused professional, ideally with experience in the automotive industry, adept at promptly addressing customer needs and fostering robust relationships. You have the ability in identifying sales opportunities, surpassing targets, and delivering customized solutions through effective collaboration. Your meticulousness and results-driven mindset ensure efficient multitasking and structured task management, complemented by strong administrative skills. Your background in either, but not limited to sales, customer service, hospitality or contact centre industries, along with a commitment to workplace safety and compliance, aligns perfectly with our requirements.

**Culture & Benefits**:

- Fantastic working environment that celebrates diversity, ensuring you feel valued, supported and empowered every single day.
- Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
- Opportunities for career progression, with a company that invests in your professional growth and development.

Join us in redefining the automotive customer's experience and making a difference in the industry.

**Tech Requirements for Hybrid**
- Windows 10 based PC with monitor or laptop with an i5 processor 8GB of RAM or equivalent.
- Device must have Antivirus installed and Windows defender switched on.
- Headset with a microphone.
- Stable internet connection (no tethering or hotspotting).

**Our promise to you.**

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

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