Operations Manager

Company Description

mlcoa is an international provider of Independent Medical Assessments and other medical advisory services to insurers, government departments, self-insured companies and the legal profession.

We are seeking a highly experienced Practice Manager/Operations Manager who can think of nothing better than to lead and support a team of experienced client service delivery professionals and world-class Specialist Medical Consultants to deliver evidenced-based, insightful and helpful medical opinions for the best possible health and work outcomes.

If you are an exceptional people and operational leader who thrives in a friendly and high performing environment, and enjoys a highly professional culture that is completely dedicated to focusing on the best outcomes for all of our clients, we would love to hear from you.

**Job Description**:
**What is The Role?**

Reporting to the Regional Manager, the Operations Manager - SA key focus is to provide the day-to-day people and operational leadership in the South Australian business to deliver independent medical assessments and reports.

**As such, each day this role involves**:

- Providing the people and operational leadership and management to deliver services to Customers from appointment booking request to report delivery
- Managing the achievement of daily, weekly, monthly, quarterly and annual Budget and other operational performance targets
- Identify and implement operational improvement in alignment with national best practice expectations and to ensure an efficient delivery of service to Customers
- Providing operational team clarity, direction and support to excel in their roles through using existing processes and systems to deliver services to Customers
- Working closely and collaboratively with the Customer Relationship Manager to ensure the Customer receives the highest possible of service
- Engagement with Customers to ensure outstanding service delivery, including the management of complaints
- Day-to-day support and management of Consultants to ensure a highly professional and respectful experience that enables a smooth assessment and report delivery experience
- Provide the overall management of the office facility
- Working within a productive and focused commercial environment to deliver the highest standard of experience to our Customers and Consultants

**Qualifications**:
**Who are You?**

To be successful in this role, you would need to have the following experience and qualities:

- Outstanding people leadership skills to create a healthy team culture
- Very high level of commercial acumen including budget and financial management
- An understanding of the worker’s compensation environment, insurance schemes, fitness for work frameworks, permanent impairment assessments and the medicolegal environment
- Tertiary qualification in a business-related or other relevant discipline
- Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
- Demonstrated ability to organise and coordinate workflows
- Proven ability to build strong internal and external relationships with key stakeholders to achieve results and grow a business
- A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality outcome for all key stakeholders
- Demonstrated capacity to work with medical professionals
- Capacity to utilise analytics and data to make informed decision that reflect sound commercial judgement
- A keen focus on being efficient, productive, and focused with the highest level of attention to detail
- Superior verbal and written communication skills including negotiation and influencing skills
- Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support service delivery
- A resilient personality with a natural orientation towards working with others positively and respectfully

This is an incredible opportunity for someone seeking to work within a highly professional, well respected international medical services group. mlcoa offers a supportive and healthy environment where client focus, team spirit and respect are key features.

Additional Information

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.