Customer Services Consultant

2 days ago

Brisbane, Australia Queensland Government Full time

About the Australian Music Examinations Board:
The Department of Education's Australian Music Examinations Board QLD is responsible for the coordination and scheduling of music and speech and drama examinations in Brisbane and throughout Queensland.

Your Role:
This hands-on role is based in bespoke facilities at Ashgrove in Brisbane, managing a team of five customer service officers across a number of functions with the purpose of delivering highly regarded music and speech and drama examinations across Queensland.

Responsibilities include:
Manage and supervise staff to support the efficient delivery of examination functions within a commercial context.
Work autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland, while also identifying opportunities for systems and workflow improvement and driving solutions to completion.
Coordinate recruitment and selection including management of casual examination supervisors across Queensland.
Coordinate and manage the induction, training and professional development for examiners and examination supervisors.
Liaise, consult and negotiate effectively with internal and external stakeholders in relation to AMEB Qld initiatives, while maintaining strong working relationships within parameters decided by and agreed with the AMEB Qld State Manager.

The Customer Service Consultant, Service Delivery reports to the State Manager, AMEB Qld.

About You:
It would be highly desirable to have the following skills and experience:
You will be results focussed with a compelling track record in managing people and harnessing front-line resources to deliver positive customer experiences.
You will possess strong organisational skills, an attention to detail and the ability to manage a number of operational functions efficiently with the support of an experienced team.
A keen eye for sustainable customer service delivery and effective communication skills are important, with experience in handling and fulfilment of customer enquiries and building positive relationships with customers essential.
Proficiency and experience in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows, is required.

**Benefits**:
Work with exceptional talent in a team committed to customer experience, while meeting a range of interesting stakeholders including professional musicians and performers.
Receive 12.75% superannuation and flexible work arrangements within operational, business requirements.
Experience a strong commitment to professional development
Free parking on site.

Interested? To Apply:
Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Attach a 2-page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.
This work is licensed under a Creative Commons Attribution 3.0 Australia License._

  • Customer Service Consultant

    3 days ago

    Brisbane, Australia Davidson Group Services Full time

    **About the Company** Our client is a multi-faceted care-services organisation, who strive to better the lives of some of our most community members. A high workload has dictated the need for 2 Customer Service Officers to assist their busy team over a 6 weeks project starting immediately. **About the Role** Your responsibilities will include - Phone...

  • Customer Service Consultant

    2 days ago

    Brisbane, Australia Chubb Fire & Security Pty Ltd Full time

    **1723227** **Brisbane, Queensland AU** Customer Service Consultant Brisbane CBD & Inner Suburbs **Benefits**: - Flexible working arrangements - Supportive team structure with all training provided - The chance to progress your career with a global name in the safety services space - Free onsite parking Are you someone who is passionate about putting...

  • Customer Service Consultant

    2 days ago

    Brisbane, Australia Austcorp Executive Full time

    Family owned and operated building products manufacturer - Competitive Salary - Logan location - Monday - Friday - Full time Join a vibrant and innovative building supplies company based in their newly constructed offices in Logan. With a steadfast commitment to top-tier products and exceptional customer service, they stand as industry leaders. They take...

  • Customer Services Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Department of Education Full time $60,000 - $90,000 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout The Australian Music Examinations...

  • Customer Services Consultant

    1 week ago

    Brisbane, Queensland, Australia Department of Education Full time $60,000 - $100,000 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout the Australian Music Examinations...

  • Customer Service Consultants

    7 days ago

    Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY is looking for enthusiastic Customer Service Consultants for a client based in Enoggera. **PERSOLKELLY** is looking for **Customer Service Consultants** for a client based in Enoggera. This is a great opportunity with multiple vacanies and a rotating roster. Our client is approaching their busy season and in need of enthusiatic staff. This is an...

  • Customer Service Consultant

    3 days ago

    Brisbane, Australia KBH Solutions Full time

    Salary of $60K plus Super and Bonuses - Hybrid working from Home and Office - Based in Brisbane CBD - Close to public transport We are currently looking for a Customer Service Consultant for this Not-for-Profit boutique insurance agency, handling inbound calls from customers regarding a range of insurance products. Focused on new business and retention of...

  • Customer Services Consultant

    1 week ago

    Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

    *About the Australian Music Examinations Board: The Department of Education's Australian Music Examinations Board QLD is responsible for the coordination and scheduling of music and speech and drama examinations in Brisbane and throughout Queensland. Your Role: This hands-on role is based in bespoke facilities at Ashgrove in Brisbane, managing a team of...

  • Customer Service Centre Consultant

    5 days ago

    Brisbane, Australia Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with...

  • Sales and Customer Service Consultant

    3 days ago

    Brisbane, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **About the Community...