Patrol

1 day ago

Joondalup, Australia Royal Automobile Club of WA Full time

With over 1.3 million members, RAC is one of Western Australia’s most trusted and iconic organisations. Purpose-led and member-focused, we are committed to creating sustainable value, fostering growth, removing barriers, and leading positive change for a better WA.

The Position:
We are seeking experienced and passionate Automotive Mechanics who are ready to take the next step in their careers. If you’re looking for a role where your technical expertise and customer service skills make a real difference every day, this is the perfect opportunity for you. Join our dynamic team as a Roadside Patrol Mechanic and help us deliver exceptional assistance to our members when they need it most.

About the Role:
Working on a flexible rotating roster between 6:00am and 11:30pm, Monday to Sunday, your key responsibilities will include:
- Responding to roadside assistance callouts, providing prompt and effective mechanical support to RAC members.- Diagnosing and troubleshooting a wide range of vehicle breakdowns with efficiency and precision.- Performing minor mechanical repairs, adjustments, and services including battery replacements, tyre changes, and jump-starts.- Delivering outstanding customer service, ensuring member safety and satisfaction during challenging situations.- Coordinating with towing services or other specialist support where necessary.- Maintaining accurate and detailed service records in line with RAC’s policies and procedures.- Start your day from a designated RAC location.

What We’re Looking For:
To be successful in this role, you will possess:
- Proven experience as an Automotive Mechanic with strong diagnostic and repair capabilities across various makes and models.- Relevant trade qualifications in Automotive Mechanics or a related field.- A Motor Vehicle Repairer’s Licence (light vehicle repairs mandatory).- A current and valid driver’s licence with a clean driving record.- Excellent problem-solving abilities and the capacity to work independently.- Strong communication and interpersonal skills, with a genuine passion for helping others.- A customer-first mindset, with the ability to provide calm and supportive assistance under pressure.

What We Offer:
- A meaningful career with a purpose-led organisation that invests in the WA community.- Competitive salary and benefits package.- Ongoing professional development and career advancement opportunities.- A fully equipped and serviced RAC vehicle for work use.- Comprehensive member benefits including free Roadside Assistance and discounts across RAC’s wide range of products and services (Holiday Parks, Security, Finance, Auto Services, Insurance and more).- Access to RAC’s Community Volunteering Program and wellbeing initiatives.

How to Apply:
If you're ready to drive your career forward with RAC WA, we’d love to hear from you Please submit your resume and a cover letter highlighting your relevant experience and why you would be a great fit for our team. Applications should be submitted through our online portal by clicking APPLY NOW.

Please note: Applications will be reviewed as they are received, and RAC reserves the right to close the vacancy without notice. For any enquiries, please contact Lorretta Jackson, Talent Acquisition Partner, on (08) 9436 4356.

Diversity & Inclusion at RAC:
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