Operations Team Leader

**Job no**:513201
**Work type**:Permanent Full Time
**Location**:VIC - Metro
**Categories**:Customer Service, Administration & Operations
**Advertised**:12 Dec 2024 AUS Eastern Daylight Time
**Applications close**:12 Jan 2025 AUS Eastern Daylight Time

**About Us**

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

**Why Join Us?**
- We have a supportive, transparent and inclusive team.
- The Good Guys is a multi-award winning, iconic retail brand with a rich history in the Australian retail market since 1952.
- We offer a competitive salary package, a leading commission structure for sales positions and generous team member discounts across The Good Guys and JB Hi-Fi.
- You will work with exciting, industry leading products and brands from Apple to Dyson, Samsung, Nespresso, Weber and much much more
- We support vulnerable members of our community by making donations to our ‘Doing Good’ and ‘Helping Hands’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
- You will have exposure to ongoing training & development opportunities from day one.
- We offer fantastic long-term career opportunities across the broader The Good Guys/JB Hi-Fi group.

**The Role**

Reporting to the Operations Manager, the Operations Team Leader is an integral member of our customer facing team, and will coordinate and supervise the store operational functions in support of the store culture and the delivery of profitable sales growth.

**Key Responsibilities**
- Develop the knowledge and capability of the operations team using the coaching model and development framework
- Supervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures, including:

- cash handling and banking integrity
- systems access and data integrity
- telephone management and enquiries
- payroll exceptions integrity
- marketing and promotional activity
- Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store process, incident reporting and training
- Manage web orders in line with procedures, including product pick and pack and carrying out same day delivery to customers, where designated to drive
- Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
- Contribute to The Good Guys brand and store experience to the highest standards through quality Merchandising, instore marketing and presentation
- Build and maintain effective working relationships with internal and external stakeholders
- Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.

**To Apply**
- The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply_