Ndis Support Services Team Leader

**- Immerse yourself in an inclusive, diverse and supportive culture**
- **Lead the support services team of an innovative and growing NDIS Program**:

- **Permanent part time (24 hours a week)**:

- **Access to salary packaging and annual leave loading**:

- **Flexible work arrangements available**:

- **Frankston, Mornington Peninsula & surrounding locations**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values:
**Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. **We are One Peninsula Health.

**What You Will Be Doing**

The NDIS Support Services Team Leader plays a critical role within the Peninsula Health NDIS Service. This position takes responsibility for the delivery and direction of the finance, intake and administration arms of the Peninsula Health NDIS Program. The role provides leadership for the NDIS Support Services staff, reporting to the NDIS Program Manager.

The successful applicant will demonstrate a genuine commitment to high quality outcomes for NDIS participants, carers and the organisation with a focus on continuous process improvement.

Key Responsibilities:

- Operational and professional management of the NDIS Support Services team
- Provide support and leadership to NDIS Support Services staff within the NDIS program, ensuring that at all times a service response for the clients is a priority
- Oversight of the accounts receivable and debt recovery processes
- Proactively identify, manage and implement process improvement strategies for financial intake and administration system issues
- Preparation of financial reports for internal and external reporting requirements
- Financial, intake and administration education and support to staff as required
- Key stakeholder engagement with internal and external services that interface with the NDIS support services team
- Provide support and advice to the organisation’s management team and support the efficient, effective management of the organisation’s operations from a NDIS Support Services perspective

**What You Need**

We anticipate you will have:

- Previous people management experience and strong leadership skills
- Demonstrated skills and experience in the maintenance of financial and office administration systems and procedures
- High level understanding of Microsoft Systems, including proficiency in Excel, Word and Outlook and capacity to quickly learn new financial software systems
- Knowledge of health and disability service systems and an ability to navigate effectively to get the best outcomes for people requiring assistance
- Extensive experience in Accounts Receivable Function and collecting debt
- Excellent written and verbal communication, planning and organisational skills
- Demonstrated high attention to detail and accuracy in financial and administrative tasks
- Demonstrated ability to adapt to change and to display initiative in relation to continuous improvement
- Current Victorian drivers licence and NDIS worker Screening check
- Ideally have previous experience within a NDIS Program or healthcare setting

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

The successful applicant will need to obtain an NDIS Worker Screening Check (this will be at your own cost) Selection Criteria Essential: Do you have previous people management experience and strong leadership skills?

Essential: Can you demonstrate skills and experience in the maintenance of financial and office administration systems and procedures?

Essential: Do you have a high level understanding of Microsoft Systems, including proficiency in Excel, Word and Outlook and capacity to quickly learn new financial software systems?

Essential: Do you have knowledge of health and disability service systems and an ability to navigate effectively to get the best outcomes for people requiring assistance?

Essential: Do you have experience in Accounts Receivable Function and collecting debt?

Essential: Do you have excellent written and verbal communication, planning and organisational skills?

Essential: Can you demonstrate high attention to detail and accuracy in financial and administrative tasks?

Essential: Can you demonstrate the ability to adapt to change and to display ini