Employee Relations

**Get to know Okta**

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

**The Opportunity**

We are currently seeking an Employee Relations & Compliance (ER&C) Manager to be a part of our ER&C organization and support the APJ (Asia Pacific & Japan) region. This role will provide region-specific support in the following areas: internal investigations, compliance, performance management, alternative dispute resolution (ADR), training, and data analytics. This role will collaborate closely with the People Business Partners (PBP's), Legal, Ethics & Compliance, and Audit teams to promote equity, company values, and accountability in the workplace and to respond appropriately and fairly to employee concerns.

**Duties & Responsibilities**:

- Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies.
- Conduct prompt and thorough investigations into sensitive employee relations issues, including discrimination, harassment, and retaliation concerns, and make objective recommendations based on findings.
- Establish and support a regionally specific formal performance management process in partnership with leaders and regional PBPs to ensure alignment with core values and compliance with local law.
- Thoroughly document investigative and performance management efforts internally using case management systems.
- Participate in the development, management, deployment, and facilitation of ER-related training.
- Partner with team members throughout the People & Places organization to communicate and educate on policies, procedures, and compliance.
- Ensure regional compliance needs are effectively prioritized, roadmapped, and addressed - including new country launches, policy and work rules requirements, employee contract changes, government reporting such as the WGEA Gender Pay report, right-to-work, and other miscellaneous compliance requirements.
- Foster effective partnerships with business leaders, Employment Legal, Ethics & Compliance, Internal Audit, People Analytics, OktaU (Learning and Development), BT, and Security.
- Coach PBP's and leaders on how to appropriately manage and resolve complex ER issues including performance management and interpersonal issues.
- Support Okta's leaders and PBPs with position elimination matters, providing recommendations and guidance in line with Okta's established guidelines.
- Assist PBPs and business leaders with understanding ER&C case data, trends and insights in the investigative and performance management spheres.

**Knowledge & Skills**:

- Strong ability to manage a high volume of complex work including a variety of investigations, performance management cases, and compliance related project work.
- Ability to navigate ambiguity within a fast moving and changing environment.
- Project management experience or experience as a key project contributor.
- Ability and willingness to support work in a variety of time zones and regions as needed.
- Demonstrated ability to work effectively in a team environment, collaborate cross-functionally, and influence cross-functional partners and business leaders.
- Strong interpersonal skills, as demonstrated by strong written and oral communication, and high emotional intelligence.
- Remains respectful and empathetic when confronted with difficult and uncomfortable employment situations.
- Able to handle confidential information in a mature and professional manner.
- Ability to work autonomously within the framework of Okta's existing policies, procedures, and guidelines.
- Ability to use independent judgment, reasoning and analysis, problem-solving skills and creativity in helping the business solve complex problems.

**Qualifications**:

- Bachelor's degree
- Minimum 5+ years of relevant employee relations experience, focused on ER investigations, employment legal, performance management, compliance, and/or other applicable HR experiences
- Solid understanding of APJ regulations and employment requirements
- Comfortable working with any level of employee or manager; able to read a situation and navigate complexity and ambiguity
- Demonstrated sound judgment and experience assessing and mitigating risk
- Experience with data analytics in support of organizational health

**Preferred Qualifications**:

- Working experience with ServiceNow, Workday, and Google Workspace
- JD or work equivalent ex