Gts Field Support

GTS Field Support

**About NCR** **VOYIX**

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

** & KEY AREAS OF RESPONSIBILITY**:
**Position Overview**

**Responsibilities**:

- **Collaboration with country leads**:

- Work closely with country leads to provide technical support and improve quality metrics.
- Ensure optimal service levels for customers.
- Support a variety of process compliance requirements that ensure risk mitigations and operational efficiency of supported technicians.
- **Quality Improvement**:

- Analyse key metrics (e.g., revisit and re-trip rates) to enhance field quality.
- Drive continuous improvement initiatives.
- **Training and development**:

- Work closely with services learning on new and existing training.
- Help provide local language training material for service learning.
- Train Supplier Technicians and Helpdesks as required
- Train new and existing technicians on customer equipment
- Player Coach Role:

- Mentor junior support team members.
- Handle customer escalations promptly.
- Assist the COL (Country Operations Lead) in resolving escalations.
- Manager Senior engineer / technician roles assigning work and projects.
- **Engineer support**
- Provide technical assistance to Field Technicians
- Facilitate software deployment.
- Technical knowledge sharing.
- Third party supplier support
- Assist in delivering services through third-party suppliers.
- Support 3rd party engineers with technical support.
- Deploy customer software images to engineers.
- Provide on-site assistance for complex breakdowns.
- **Technical consultancy**:

- Support the COL in technical matters during customer meetings.
- Collaborate with installations (TS) for staging and documentation.
- **Onboarding Support**:

- Assist new customers with technical requirements and logistics.

**Qualifications**:

- Qualification in a relevant field (e.g., Computer Science, Engineering).
- Proven experience in technical support or related roles.
- Strong communication and leadership skills.
- Ability to work collaboratively across teams.
- Familiarity with NCR Voyix POS and SCO systems
- Familiarity with 3rd Party POS and SCO an advantage

**Requirements of the Role**
- Must be licensed to operate a motor vehicle in your jurisdiction, and agree to periodic and controlled review of telematics (GPS) data for risk analysis of driving behavior while conducting company business in a company provided vehicle (as applicable)

Offers of employment are conditional upon passage of screening criteria applicable to the job

**EEO Statement**

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the p