Service Coordinator

3 days ago

Bankstown, Australia Australian Unity Full time

The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**About Your New Role**

As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers located at **Bankstown** NSW**. This role is 1 year fixed term, full time with the potential to become permanent.

Your key objective will be to manage a portfolio of approximately 150 customers receiving In-Home care and to lead a team of Care Workers, who deliver our services across Domestic Support, Social Services and Personal Care.

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

**You will lead and manage the following**:

- Manage and lead a Home Care service team, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**:

- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Strong and proven People Leadership experience, developing and maintaining high level team performance will be pivotal for this position.
- Experience with managing remote direct reports and a dispersed workforce would be highly regarded
- Proven experience in coaching and developing individual and team performance
- Experience managing a high-volume client caseload, including complex client care needs, service allocation, compliance, and case management
- Some knowledge of Home Care Packages would be highly beneficial
- All Australian Unity Employees must be fully vaccinated for COVID19 with a minimum of 2 doses

**Why Join Us**:

- Yearly Paid Community, NAIDOC and Wellbeing days
- Competitive Remuneration
- Fitness Passport - a discounted workplace health and fitness program for eligible employees
- 14 weeks paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Flexible Work Options - Including Work from Home days
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Use of shared branch vehicle for client visits and business
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

  • Customer Service Coordinator

    2 weeks ago

    Bankstown, Australia Nepean Building and Infrastructure Full time

    **About Us** At NEPEAN; we understand the heart of our success lies in the passion, dedication and expertise in our people. With a rich history known to deliver high value solutions to some of the world’s leading mining, construction and transport companies; we stand today as a leader within industrial manufacturing solutions across the globe. As we go...

  • Customer Service Coordinator

    2 weeks ago

    Bankstown, Australia Nepean Building and Infrastructure Full time $60,000 - $80,000 per year

    About UsAt NEPEAN; we understand the heart of our success lies in the passion, dedication and expertise in our people. With a rich history known to deliver high value solutions to some of the world's leading mining, construction and transport companies; we stand today as a leader within industrial manufacturing solutions across the globe. As we go beyond the...

  • Service Coordinator

    3 days ago

    Bankstown, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Service Coordinator

    11 hours ago

    Bankstown, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Support Coordinator

    11 hours ago

    Bankstown, Australia Konnect Care Full time

    **About Us** **Konnect Care **provide a wide range of services within the NDIS sector. We pride ourselves in achieving best possible outcome for our clients whether that be regaining their independence, live in their own home or get back to doing the things they enjoy **THE OPPORTUNITY** The Support Coordinator supports our clients to understand and...

  • Facilities Coordinator

    1 week ago

    Bankstown, Australia Bankstown Sports Club Full time

    About Bankstown Sports Club Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 170,000, employing over 580 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with...

  • Rto Coordinator

    7 days ago

    Bankstown, Australia Excel College Australia Full time

    **Position Description** This is an on-site contract role for an RTO Coordinator at Excel College Australia Head office located in Bankstown. The RTO Coordinator will be responsible for managing the day-to-day activities of the Registered Training Organization. **Primary purpose of the role** Administer all aspects of Registered Training Organisation...

  • Service Coordinator

    2 weeks ago

    Bankstown, Australia Australian Unity Full time

    **About Us**: As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and...

  • Logistics Coordinator

    2 weeks ago

    Bankstown, Australia CareFlight Full time

    Description - **Competitive remuneration + salary packaging benefits (means you keep more after tax)**: - **Permanent Max Term Position (5 Months)**: - **Bankstown Airport location with parking**: - **Full training provided - learn how to oversee an aviation operation!**: - **4 days on 4 days off!** CareFlight is an Australian “for purpose”...

  • Events Sales Coordinator

    1 week ago

    Bankstown, Australia Bankstown Sports Club Full time

    Ready to turn your passion for events and sales into a rewarding career? Bankstown Sports are looking for a driven and organised Events Sales Coordinator to be part of our expanding team! The Events Sales Coordinator will be responsible for providing administrative support to the events and sales teams while offering excellent customer service to clients and...