Help Desk Operator

2 weeks ago

Melbourne, Australia BGIS Full time

**Help Desk Operator - Southbank, VIC**

**Location**:Southbank, Victoria
**Company**:BGIS, High Profile Venue Location
**Employment Type**:Full-Time, Permanent, Onsite, Rotating Roster
Multiple Positions Available

**About BGIS**

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across a broad range of industries. We uphold a culture of safety, excellence, and customer-driven outcomes.

**Purpose of the Role**

BGIS is seeking a detail-oriented and service-driven **Help Desk Operator**to support facility operations at a prominent public venue. Reporting to the Contract Administration & Help Desk Manager, you will coordinate service requests and maintain strong communication with clients, internal teams, and contractors.

**Key Responsibilities**
- Manage a shared inbox and inbound calls from clients, contractors, and team members
- Log and track service requests using a Computerised Maintenance Management System (CMMS)
- Liaise with facilities managers and vendors to ensure prompt resolution
- Prioritise tasks and escalate critical issues as required
- Compile and review reports, assisting with trend analysis
- Maintain accurate records and support compliance with service standards
- Coordinate cleaning, security, and event-related service requests

**Education, Experience & Skills**

**Essential**:

- Experience in help desk, customer service or facilities coordination roles
- Strong administrative and multitasking abilities
- Proficiency in Microsoft Office (especially Outlook and Excel)
- Excellent phone manner and written communication skills
- Comfortable working on a rotating shift roster (Site Operating Hours are 7am-11pm, 7 days a week including public holidays)
- Strong problem-solving and stakeholder liaison skills

**Desirable**:

- Familiarity with CMMS systems such as Manhattan, SAP or MEX
- Previous exposure to facilities or contract environments

**Workplace Flexibility**

This is a full-time, onsite role based at a high profile venue in **Southbank**. The position follows a rotating shift schedule (10 hour shifts) to ensure full service coverage. Hybrid work options are not available due to the operational nature of the site.

**Why Join BGIS?**

✔ Free onsite parking and discounted extended parking
✔ Close to Southern Cross Station and public transport
✔ Career advancement across national contracts
✔ Internal training and development programs
✔ Inclusive, people-first workplace culture
✔ Work for one of AFR BOSS’s Top 3 Best Places to Work (2024)

**Eligibility**

To be eligible for the role, applicants must have Full Working Rights in Australia.

**How to Apply**

If you enjoy variety in your day, have strong multitasking and coordination skills, and are ready to contribute to a supportive and collaborative team - we’d love to hear from you

Be part of a company that values performance, growth, and client service excellence.

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