Student Experience Officer

**26 days annual leave, including 1 for your birthday**:

- **13 weeks paid parental leave; employer-subsidised academic study**:

- **Opportunity to be part of the world’s leading providers of lifelong education**:

- **6 Month Fixed term contract based in Brisbane**

**Role**
We have an exciting, **fixed term **opportunity for a positive and energetic **Student Experience Officer** to join our team in Brisbane for a six (6) months.
The Student Experience Officer is responsible for delivering an exceptional student experience, guiding them through their student life cycle, providing pastoral care and ensuring their overall welfare. Working with other members across the campus and the business, our aim is to deliver the ultimate Student Experience.
**Responsibilities**
- Be the face of KBS and the first point of contact for all students studying on campus, creating a supportive and engaged community between staff and students
- Provide excellent customer service, advice, guidance and support to students regarding KBS programs and services and respond professionally, accurately to student’s inquiries;
- Offer direction and advice on a student’s study progress and performance including attendance, welfare and transitional arrangements for new students;
- Offer counselling to KBS students regarding study progression, load, and non-academic minor personal issues, utilising professional counselling organisations when appropriate;
- Coordinate and deliver major functions and events at the campus including orientation and graduation;
- Provide advice and information to applicants, agents, academic and general staff of the School, and external agencies, about programs procedures and services; and
- Work with key stakeholders nationally to play a major part in delivering the KBS strategic plan.
- Actively represent Kaplan at events and industry networking events
- Organise social events, networking opportunities, information sessions and Guest Speaker forums both on campus and externally.
- Engage with student through career consultation sessions
- Actively market KBS Jobs and Careers services to students using a variety of mediums

**Requirements**:

- Positive and supportive communication style with experience across a variety of key stakeholders
- Ability to plan, control, coordinate and manage activities with mínimal supervision;
- Up-to-date working knowledge of key legislation, policies and procedures relevant to international students;
- Knowledge of ESOS Code of Practice and PRISMS desirable;
- Excellent verbal and written communication;
- Working knowledge of Microsoft Office products and the ability to quickly learn new systems;
- Experience with conflict resolution;
- A self-starter with a professional image who has accuracy and strong attention to detail; and
- Demonstrated excellent customer service skills, including cross cultural sensitivity, and a high level of demonstrated interpersonal skills
- It is a requirement of all Kaplan employees to complete a National Police Check and hold a valid Working with Children Check in the relevant state
- Our hours of operation are from 8:30am - 8:30pm, Monday to Friday. Expectation to work shifts within these times, as well as the occasional weekends

**About Us**
Kaplan Australia is one of the world’s leading providers of lifelong education, helping students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
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**Job Type**: Contract