Customer Service Supervisor

1 week ago

Airport West, Australia UPS Full time

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.**

Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.

**직무 설명**:
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

**Main Purpose**:
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.

**Main Duties and Responsibilities**
- To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
- To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
- Working with customers on daily basis with the aim of developing an excellent working relationship.
- Analysis of repetitive operational problems and development of possible service solutions.
- Advise customer latest booking times and documentation required.
- Booking shipment with use of Marken booking system.
- Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
- Supplying customers with Marken Service information,
- Potential customer information to be given to the Sales department
- Keeping Customer services team holiday, sickness, overtime records
- Arranging Customers Services shift Roster
- Attending management meetings weekly
- Attending meetings with customers if required
- Assisting auditors if required
- Training Customers services staff
- Overseeing daily Customer Services operations and monitoring level of service provided.

**General**
- Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken.
- The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
- Extensive contact with Customer Representatives.
- Extensive contact with local and regional Aviation and other relevant operational locations.
- Extensive contact with Operations/Logistics divisions Marken London.
- Participate in scheduled meetings to discuss services performance and concerns.
- Form working relationships and other an understanding of other department within the customer’s organization.

**Knowledge Skills and experience**:

- Complete and thorough understanding of Aviation/Airline Networks
- Excellent communication skills with the ability to influence others.
- Excellent problem solving and prioritization skills essential.
- Flexibility in working hours required. Weekend coverage required in Customer Services.
- To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.

**직원 유형**:
정규직

UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

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