
Customer Service Supervisor
2 weeks ago
**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.**
Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다.
**직무 설명**:
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose**:
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
- To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
- To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
- Working with customers on daily basis with the aim of developing an excellent working relationship.
- Analysis of repetitive operational problems and development of possible service solutions.
- Advise customer latest booking times and documentation required.
- Booking shipment with use of Marken booking system.
- Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
- Supplying customers with Marken Service information,
- Potential customer information to be given to the Sales department
- Keeping Customer services team holiday, sickness, overtime records
- Arranging Customers Services shift Roster
- Attending management meetings weekly
- Attending meetings with customers if required
- Assisting auditors if required
- Training Customers services staff
- Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
- Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken.
- The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
- Extensive contact with Customer Representatives.
- Extensive contact with local and regional Aviation and other relevant operational locations.
- Extensive contact with Operations/Logistics divisions Marken London.
- Participate in scheduled meetings to discuss services performance and concerns.
- Form working relationships and other an understanding of other department within the customer’s organization.
**Knowledge Skills and experience**:
- Complete and thorough understanding of Aviation/Airline Networks
- Excellent communication skills with the ability to influence others.
- Excellent problem solving and prioritization skills essential.
- Flexibility in working hours required. Weekend coverage required in Customer Services.
- To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**직원 유형**:
정규직
UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.
-
Customer Service Supervisor
2 weeks ago
Airport West, Australia UPS Full time**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.** Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và...
-
Service Delivery Supervisor
7 days ago
Melbourne Airport, Australia dnata Full time**OVERALL PURPOSE OF THE POSITION** The Service Delivery Supervisor (Passenger Services) is responsible for the shift management of dnata Passenger Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations. The Service Delivery Supervisor will manage the day-to-day...
-
Passenger Services Supervisor
2 weeks ago
Melbourne Airport, Australia dnata Full timednata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...
-
Customer Service Representative
7 days ago
Melbourne Airport, Australia World Courier Pte Ltd Full time**PRIMARY DUTIES AND RESPONSIBILITIES**: - Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary. - Most CS Representatives are assigned to work one weekend day as part of their shift. - Demonstrating professionalism on the phone and in the office. - Providing Excellent Customer Service to...
-
Customer Delivery Supervisor
2 weeks ago
Melbourne Airport, Australia dnata catering Full time**Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Melbourne **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this...
-
Cargo Service Delivery Supervisor
2 weeks ago
Perth Airport, Australia dnata Full timednata is a global air services provider that operates in over 35 countries worldwide. In Perth, dnata operates ground handling services at Perth Airport, which includes Passenger Services, Ramp Services and Cargo Services for various airlines. We are committed to providing our customers with exceptional service and support, and have invested in...
-
Cashier/customer Service
22 hours ago
Airport West, Australia Saccas Fine Foods Full timeSacca's Fine Foods in Broadmeadows is on the look out for an experienced Cashier. Duties will include: - Cash Management - PM closing shifts - Customer Service - General cleaning - Some filling of shelves You will have: - Previous experience in retail or supermarket environment - Customer service experience - Friendly and out going personality **Job...
-
Cargo Service Delivery Supervisor
3 days ago
Perth Airport, Australia dnata Full time**OVERALL PURPOSE OF THE POSITION** We are currently on the look out for 2 x Cargo Service Delivery Supervisors to support the Perth Cargo Operation for a period of 3 months with the ability to extend. The Cargo Service Delivery Supervisor is responsible for the operational management of the cargo warehouse facility and administrative tasks for our clients...
-
Relief Passenger Services Supervisor
2 weeks ago
Melbourne Airport, Australia dnata Full timednata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...
-
Customer Service Advisor
2 weeks ago
Airport West, Australia Bank of Melbourne Full time**Join the Bank of Melbourne team in Airport West**: - **Permanent FullTime role (38 hours per week)**: - **Great opportunity to grow your career** **How will I help?** You’ll be the face of Bank if Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and...