Traffic Management Centre Operator

**Department for Infrastructure and Transport**
**Job reference**: 674746
**Location**: 5067 - NORWOOD
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our staff.

**The Opportunity**
The Network Management Services Directorate sits within the Road and Marine Services Division and provides an end-to-end traffic management service and control centre to optimise the effectiveness of our road network.

The Traffic Management Centre (TMC) Operator provides a range of monitoring services relating to traffic control and reporting systems.

The position entails the facilitation of early responses to incidents and initiating appropriate corrective actions to minimise the impact of traffic disruptions. Liaising and supporting emergency services in the confirmation of incident locations, impacts and associated asset requests. Liaising with media services in the provision of real time traffic information and providing appropriate assistance to the public as required.

The TMC Operator will provide efficient traffic operations on a day to day basis, to facilitate safe and efficient, effective traffic flow on the South Australian Road network.

The role starts at an ASO3 classification level with a career path through to a TMC Senior Operator (ASO4) once experience and skills can be proven over a three-year period. As a shift worker, a TMC Operator is entitled to 5 weeks annual leave. A TMC Operator receives shift loading and overtime which often places 0% - 20% additional penalties on top of their Gross Salary.

The Traffic Management Centre operates on a 24 hours a day, seven days a week basis, including public holidays and the incumbent is required to work shiftwork and may include occasional short notice out of hours work.

**About You**
We are looking for a highly motivated and resilient individual with the following skills:

- **Strong Communication**: Demonstrate tact, diplomacy, and confidentiality when responding to customer needs.
- **Accuracy & Attention to Detail**: Consistently handle high workloads while meeting deadlines and performance targets.
- **Independence & Teamwork**: Work effectively both independently and as part of a team, using sound judgment and initiative.
- **Government Knowledge**: Solid understanding of relevant government programs, legislation, and regulations.
- **Research & Analytical Skills**: Ability to identify practical solutions through strong research and analysis.

**Special Conditions**
- A National Police Check (NPC) which must be renewed every three years.
- A Department for Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years before expiry.

Some intra/interstate travel requiring overnight stays, may be required.

A current driver’s licence is required.

**Tenure of Vacancy**
Temporary appointment up to 12 months.

**Remuneration**
ASO3 - $67,589 to $72,033 pa + superannuation + shift loading.

**Enquiries**
Michael Southern
Manager, Traffic Management Centre
Telephone: 1800 018 313

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Traffic Management Centre Operator (ASO3)

**Applications close**: 11/06/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.