Service Coordinator

Permanent full-time and permanent part-time positions available in Sydney
- Join an experienced and well-established company
- An attractive salary package is on offer with an opportunity to earn a performance-based bonus
- Potential Career Path opportunities
- Immediate Start

**About the Role**

The Service Coordinator is part of a Coordination team who are the first point of contact for clients and Care Workers of Kinder Caring. The coordinator is responsible for administering client schedules and managing Care Worker rosters to ensure services are undertaken according to agreed Aged Care and Disability client Care Plans.

**About You**
- You have exceptional interpersonal, communication and multi-tasking skills
- You are self-motivated and can work independently and as part of a dispersed team
- You can develop and maintain professional and responsive relationships with internal and external stakeholders
- You are a proactive individual looking to advance your career and join a dedicated professional team in a successful growing business

**What is required?**
- Competent IT and keyboard skills using Microsoft Office package and the ability to use client management systems.
- Exceptional relationship management skills both internal and external counterparts (eg. Brokerage partners)
- The ability to use initiative in resolving problems and the capacity to resolve complaints as appropriate.
- Available to work a weekly rotating day and after-hours roster

**About us**

Kinder Caring has been dedicated to addressing the unique challenges of caring for people in their own homes since it was established in 1998. We have remained a family-owned and managed business, and our core beliefs have not changed since our establishment. We believe that home care is not just about clinical needs but is also a lifestyle choice. It is our ongoing mission to provide the care and support necessary to allow our clients in aged, disability and palliative care to remain at home in a familiar environment, despite age, ill health, or disability.

Our services are provided 24 hours a day, 365 days a year and include tailored in-home care and nursing support to people of all ages with low to high complex needs. Our care delivery is led by a team of experienced Clinical Managers (Registered Nurses), who provide clinical oversight for all clients, case management for high-care clients, and training and oversight for the care staff providing attendant care.

Our team has extensive experience supporting participants with high-care, or complex support needs who require 24-hour support, including participants with Acquired Brain Injuries (ABI), Spinal Cord injuries, amputations, and work-related dust diseases.

Our team of support workers are required to complete a comprehensive recruitment process and are selected based on their understanding, compassion, and experience in providing quality care services. We then match each carer with clients based on personality, skill set, and experience. We continue to educate and support our carers with ongoing education and training, all overseen by our experienced nurses.

Behind our team of care workers, is an organisation with a strong commitment to continuous improvement. Since 2012, Kinder Caring has achieved Certification to the Attendant Care Industry Standards (ACIS). Before that, in 2003 we were the first organisation of our type to receive accreditation from the Australian Council on Health Care Standards (ACHS). We are a Registered Provider for the NDIS, icare in New South Wales, NIISQ in Queensland, and the Transport Accident Commission (TAC) and WorkSafe in Victoria.

**Job Types**: Full-time, Part-time, Permanent

Expected hours: 20 - 38 per week

**Benefits**:

- Professional development assistance
- Profit sharing

Schedule:

- Monday to Friday
- On call
- Rotating roster

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have current unlimited work rights in Australia?

**Experience**:

- preparing rosters/scheduling: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- National Police Check (preferred)

Work Location: In person