Events Manager

Located in the heart of Sydney CBD
- Join a well established and functional team
- Premium, large scale venue & events

**Venue**: Shell House

**Title**: Event Manager

Permanent full-time position

Position Overview:
We are seeking a highly motivated and experienced event manager to join our team. Reporting to the Events & Reservations Manager, you will play a pivotal role in contributing to the planning, implementation, and project management of client events. You will be working across a wide array of clients, brands and industries

You will have a talent for customer service with an engaging phone manner and a problem-solving mindset. As you will often be the first point of contact for customers, you will play a key role in our total “guest experience”.

This role will have a strong relationship with the venue General Manager, Restaurant Manager and Venue Managers.

This role will service reservations and enquiries for all venues located in Shell House.

Key Attributes:

- Ability to build strong relationships, you are professional, personable and approachable.
- Outgoing personality with strong sales and negotiation skills
- You will be guest-centric
- You will have strong verbal and written communication skills
- Be team orientated and results driven
- A creative flair, with the ability to envisage and bring to life the customer’s requirements.
- Pro-active and innovative approach to potential clients
- You will possess the resilience to handle a fast-paced working environment, be able to work autonomously, with a passion for excellence
- Availability to work weekends and evenings where required

Key Responsibilities:

- Proactively seek out event leads with existing and new clientele, following through with all leads to ensure that conversion occurs where possible.
- Occasionally conduct site inspections with potential clients, being able to clearly articulate spaces, offerings and any other venue essential information.
- Being in venue point of contact for events through all stages of organisation and in venue on date of event to greet and handover to the front of house team.
- Ensure customers' enquiries and bookings are answered quickly and efficiently.
- Timely prepare all runsheets with clear and detailed information.
- Provide a thorough brief to the venue manager on the day of the event.
- Processing all payments for function deposits, event prepayments.
- Ensure that all events and functions patrons are followed up for feedback surrounding their event/function.
- Collation and presentation of function deposit ledger weekly.
- Timely invoicing of clients for all relevant functions and events.
- Ensuring venue events calendar is maintained, with all relevant events clearly outlined.
- Attendance and input at all event meetings.
- Organising and overseeing all casual venue bookings, ensuring that all managers are aware of requirements for each function.
- Working closely with all department heads to communicate and deliver on guest experience.
- Build and retain the VIP database through proactive sales and marketing.
- Develop and grow our corporate customer events calendar, making Shell House “the place” to host small to large scale events.
- Assist in the development and implementation of communication and marketing strategy in relation to events and customer experiences.
- Drive creative ideas and solutions for guests and clients.
- Budget out events, and prepare pre and post event reports.
- Drive business development and cross promotional selling of our assets.
- As part of the event and reservations team, part of this role involves answering day to day calls for all venues and making general restaurant and bar bookings.

Knowledge of the following will be advantageous however not essential:

- Triple Seat
- SevenRooms
- Google workspaces
- Drop Box
- InDesign