Administration Manager

**Administration Services Manager: Full time position.**:

- **We care about YOU Access counselling, wellbeing services, legal & financial assistance**:

- **Enjoy benefits such as paid parental leave, study leave and the option to purchase additional annual leave.**

Reporting to the Director of Finance your responsibilities will include day to day operational duties that includes managing and maintaining department KPIs such as labour, revenue and aged debtors.

**Key Responsibilities**
- Workforce planning and ensuring efficient use of resources to meet hospital objectives as well as labour usage targets
- Manage and coach the Administration Services team, to achieve effective rostering, training, mentoring, performance review and recruitment
- Oversee daily administrative operations to ensure KPIs are met,
- Foster and grow a customer service culture and focus within the team
- Attending operational meetings and facilitating departmental meetings
- Ensure that private health funds checks are completed and patients informed in a timely and accurate manner
- Implement and improve administrative processes to enhance efficiency
- Manage feedback or complaints in a timely manner
- Investigate and manage workplace grievances and issues in an effective and timely manner
- Create a ‘can do’ culture and promote team building across the teams.

**Skills and Experience**

You are a proactive leader with a passion for efficiency, excellence and exceptional communication skills. Your ability to lead, motivate, and support others to achieve results will see you succeed in this role.

**You will also demonstrate**:
**Essential**:

- Experience leading and coaching a team
- Understanding of private health insurances and funding models
- Demonstrated commercial acumen
- Experience using Meditech or similar patient administration software
- Excellent planning and organisational skills
- Working knowledge of state and federal government statutory requirements relating to health
- Understanding of privacy principles, relevant health legislation and patient information systems.

**Desirable**:

- Tertiary qualification in health management or related discipline or proven record of success managing a range of complex services in a private health environment.

**What’s in it for you?**
- **Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
- **Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
- **Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
- **Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

**About our Clinic**

Ramsay Clinic Adelaide is a part of the Ramsay Health Care Mental Health Services Group of hospitals and is a leading provider of mental health services in South Australia. A teaching facility of the University of Adelaide, the Clinic provides a full range of general, acute and specialised mental health services and community outreach services.

**Requirements**:

- Must provide a National Police check conducted within the previous 12 months
- Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

**To Apply**

**Closing date: 30 October 2025