Enterprise Customer Success Manager

1 week ago

Sydney, Australia Hatch Full time

** This role is at Reejig (not for Hatch)**

Hatch is supporting Reejig to find a great Enterprise Customer Success Manager to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Reejig.

**About the role at Reejig**

We are looking for a seasoned Customer Success Manager to join our tribe of high performers. This role is the perfect opportunity for a builder who's excited by the thrill of shaping a company from the ground up, and who's also keen to make a lasting impact by being part of our mission. Your passion for ensuring customer success, empowering others, and delivering unwavering value to customers will be the driving force behind our shared #zerowastedpotential.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Reejig.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

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