Enterprise Customer Success Manager

Job Requisition ID # 25WD90277 Position Overview The Manager, Customer Success ANZ ASEAN Enterprise is responsible for leading a team of Customer Success Managers, with a current book of business including 16 enterprise customers in the ANZ ASEAN region. Our Customer Success Managers oversee the post sales stages of "onboard," "use," and “extend” with our enterprise customers as they adopt Autodesk solutions. The team engages directly with customers proactively through outcomes - and value-led interactions, building and executing Customer Success Plans. This People Manager role will oversee the team adopting and developing best practices, ensuring our customers realize maximum value with their ongoing investment in Autodesk partnerships. In this role you will collaborate within an ecosystem that includes the Sales teams, Technical Sales teams, Technical Advisory, Autodesk Channel Partners, Technical Support, Client Services and many other teams to ensure customer value and growth to your book of business. Responsibilities: - Hire, manage, mentor, coach, and develop a team of Customer Success Managers across ANZ ASEAN- Continually develop the team’s skills in having outcome - and value-based engagements with customers, and constantly measure and document the team’s impact- Drive and mentor the team to build, manage, and execute quality Customer Success Plans- Partner with leaders of Sales, Technical Sales, Technical Support, Technical Advisory, and others to drive customer success motions and impact customer value, adoption and growth- Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track value and adoption- Regularly report on team and individual contributor results to senior leadership- Encourage innovation by exchanging new ideas to improve operational efficiency within Customer Success and supporting organizations- Work and align closely with the regional country leaders to ensure that within each country, CSMs have the local support needed to drive highly successful customer engagements Minimum Qualifications: - People management, team lead, and/or coaching experience- 5+ years of Customer Success, Sales, or Account Management experience- Customer empathy and a “when customers win, then we win” mindset- Strong one-on-one, one-to-many coaching, and listening skills- Ability to lead change in a complex and ever-evolving business environment- Ability to prioritize, assign, and delegate tasks- Ability to influence without direct authority- Collaboration and coordination across various internal and external stakeholders- Cross-cultural leadership and understanding- Excellent executive and business-level communication skills. Fluent in business-level written and spoken English Preferred Qualifications: - Practical working knowledge of outcome - and value-based sales and customer success management in a SaaS organization- Experience in making data-driven business decisions through key customer success metrics: Customer Value, Adoption, ACV/ARR Growth, NPS, and others- Experience in managing and working across ANZ ASEAN and within global teams- AECO (Architecture, Engineering, Construction and Operation) industry experience or industry digital solutions Sales and Customer Success experience highly preferred- Proficiency in Salesforce (SFDC)- Understanding of the overall Autodesk solutions and/or competitor landscape LI-JT1 Learn More About Autodesk Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us Salary transparency Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk?