Enterprise Customer Success Manager

Thanks for stopping by and learning more about this role at Sitemate

We’d love to hear from you

**Overview**:
We are looking for an Enterprise Customer Success Manager to join our Sydney team, to enable us to improve activation, retention and growth for our enterprise customers.

This role would be great for you if you have experience in Customer Success with large clients, or have some experience in another customer-facing role. Maybe you have worked in a SaaS sales role, but are looking to pivot to Customer Success or maybe you’re looking to join a smaller team without corporate politics and controls - this role would be perfect for you.

You will have opportunities such as joining the founding enterprise team, with direct exposure to and engagement from GTM leadership, the CEO and the product team. In the next 2-3 years there will be opportunities galore for people who join to catapult their career.

**Why should I consider joining Sitemate?**
- Check out Sitemate’s team at the offsite: Sitemate Offsite 2022, Sitemate Offsite 2023 & recently Sitemate Offsite 2024
- You can see what people really think about working at Sitemate here: Working at Sitemate
- 2024 Podcast: CEO Hartley Pike on his personal journey, scaling Sitemate, diversity and culture at sitemate
- 2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career
- 2022 Podcast: Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy
- 2022 Podcast: Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate
- We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old.
- We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay.
- Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.
- You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
- You will get a laptop and a budget to set up your home office.
- You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
- You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.
- You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year.
- You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.
- Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts).
- Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.
- Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate.
- Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital & Marbruck Investments.
- See info on our latest raise here.

**What is the working environment like at Sitemate?**
- We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
- We place an extremely high value on your time - you won’t be spending you