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Keepsake Preparation and Client Care Coordinator

2 weeks ago

Lonsdale, Australia Edenhills Lawnswood Pet Cremation Full time

**Ongoing casual position**:

- ** 20 hours per week with potential for more**:

- ** A rewarding and meaningful career in the pet industry**

Forming part of the wider InvoCare brand, Edenhills is a leading provider of pet cremation services in Australia with a national footprint.

Through our dedicated and caring team, we offer dignified farewells for much loved family pets through our best-practice cremation services and pet crematoriums.

**About the role**

Our Keepsake Preparation and Client Care teams are growing and we are looking for a compassionate pet lover to help our clients' with pet aftercare and to honour their pet's lifetime of unconditional love.

The Keepsake Preparation and Client Care Coordinator is an interesting role that requires a "can do" people person to work flexibly between two teams.

Your role in the Client Care team:

- Coordinate and schedule pet aftercare bookings with both the public and vet clinics
- Assist clients who bring pets to our premises
- Prepare our viewing facilities for client visits
- Work closely with our Preparation, Crematorium and Area Manager teams to ensure we deliver on our promises, every time, every day
- Carry out accurate data entry and payment processing tasks
- Undertake general office administration duties as needed.

Your role in the Keepsake Preparation team:

- Place pet ashes into our keepsake offerings such as urns, jewellery, or wooden boxes
- Engrave
- Stock management and replenishment.

This role requires a physically fit person as you will be on your feet for a significant part of the day.

**What you would need to succeed**
- Excellent attention to detail
- Office experience
- Be physically fit and strong for manual handling duties
- Be reliable, trustworthy and takes pride in their work
- Ability to adapt quickly to changing circumstances and prioritise tasks in a calm and professional manner.
- Strong computer skills
- Be an organized and is a neat and tidy worker
- Be fully COVID vaccinated
- Excellent attention to detail
- Be an organised and tidy worker
- Strong computer skills
- Be reliable, trustworthy and takes pride in their work
- Able to adapt quickly to changing circumstances and priorities tasks in a calm manner.
- Be fully COVID vaccinated

**What you will get in return**
- On-site parking
- Birthday leave
- InvoCare Employee Share Plan
- InvoCare Group access to discounted funerals
- Employee Assistance Plan and annual flu vaccination

**Application process**

We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly.

**“Honouring a life time of unconditional love”