Keepsake Preparation/ Client Care Coordinator

2 days ago

Lonsdale, Australia Edenhills Lawnswood Pet Cremation Full time

**Pet cremation services**: - ** Casual position**: - ** 20 hours per week with potential for more** Our Keepsake Preparation and Client Care teams are growing and we are looking for a dedicated, compassionate pet lover to support our clients' needs in pet aftercare and deliver on our purpose in "Honouring a lifetime of unconditional love." The Keepsake Preparation/ Client Care Coordinator is a diverse and interesting role that requires a "can do" people person to work flexibly between our preparation and client care teams. Your role in the Keepsake Preparation team: - Place pet ashes into our keepsake offerings such as urns, jewellery, or wooden boxes - Engrave - Stock management and replenishment. This role requires a physically fit person as you will be on your feet for a significant part of the day. In the Client Care team you will be responsible for administration and customer service: - Assist incoming clients to our office - Receive pets into our care - Attend viewings - Display products. **What you would need to succeed** - Excellent attention to detail - Office experience - Be physically fit and strong for manual handling duties - Be reliable, trustworthy and takes pride in their work - Ability to adapt quickly to changing circumstances and prioritise tasks in a calm and professional manner. - Strong computer skills - Be an organized and is a neat and tidy worker - Be fully COVID vaccinated **What you will get in return** - Our strong people-first culture - On-site parking - InvoCare Employee Share Plan - Employee Assistance Plan and annual Flu vaccination - InvoCare Group access to discounted funerals - Birthday leave - Lifestyle Rewards program **Application process** We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly. **“Honouring a life time of unconditional love”

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