Client Journey Coordinator

4 days ago

Scarborough, Australia BallyCara Limited Full time

**Introduction**:
At BallyCara, we believe in inspiring healthy and happy living for older Australians and the communities we serve. As a charitable organisation with a strong reputation in Positive Ageing, we deliver personalised services that focus on dignity, choice, and wellbeing.
You will be part of a welcoming and inclusive community where your unique strengths and interests are valued. We will empower you with flexibility, autonomy, and professional support to create meaningful impact—while also supporting your personal and career journey.
Why Join BallyCara?
When you join BallyCara, you’re not just taking on a role—you’re becoming part of a community.
**Here, everyone matters. You will**:

- Be part of a values-driven organisation where creativity, integrity, and people come first.
- Work in a collaborative team driving innovation in care quality and client experience.
- Help shape how clients access services and experience Positive Ageing.
- Belong to an organisation committed to continuous improvement, safe care, and lasting impact.

Employee Benefits
We live our SONA® (Happiness) values and support your wellbeing through:
**Emotional Wellness**: Enjoy a paid wellness day each year—your birthday, family time, or simply for yourself.
**Physical Wellness**: Access a fitness allowance for yoga, pilates, gym, massage, or outdoor activities, plus LIFT Fitness online programs.
**Professional Wellness**: Receive two days of paid study leave annually, plus financial study assistance.
**Financial Wellness**: Take advantage of not-for-profit salary packaging up to $18,550, 17.5% annual leave loading, and staff discounts through our TELUS Health wellbeing portal
**Description**:
We are seeking a special individual to fill the newly created role of Client Journey Coordinator to join our Care Safety & Quality Team. This role is suited to a clinically qualified professional (nursing or allied health) who is passionate about supporting older people and guiding our teams across Aged Care services.
About the Role
**In this role, you will**:

- Support clients as they transition across the full aged care pathway, from community programs to residential and retirement living.
- Provide clinically informed advice to ensure care is appropriate, timely, and person-centred.
- Oversee onboarding processes, manage referrals, and contribute to client retention strategies.
- Collaborate with internal teams, hospitals, and My Aged Care assessors to ensure smooth and supportive transitions.
- Champion a customer-first approach, gathering feedback and driving continuous improvement.

**Skills and Experiences**:
What We’re Looking For
- Tertiary qualification in Nursing, Allied Health, or similar, with current AHPRA registration.
- Experience working with aged care programs (e.g. CHSP, restorative care, home care packages).
- Strong knowledge of My Aged Care systems and aged care funding pathways.
- Excellent communication and relationship-building skills.
- Experience in program coordination, client engagement, and data-informed improvement.
- Knowledge of retirement and assisted living models (desirable).

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