Patient Liaison Officer

5 days ago

Berwick, Australia St John of God Health Care Full time

Your role at St John of God Berwick Hospital

Your role will provide reception and switchboard support and work closely with hospital caregivers to ensure all patients admitted to St John of Gold Health Care have adequate health cover and are provided with informed financial consent.

Joining the Patient Services Department, you will be responsible for acting as a key contact point for patients, clinicians, practice managers and health funds in regard to a patient’s pre-admission, admission, discharge and billing of patients and debtors follow up as required. This includes reviewing eligibility, consent and personal details related to the patients’ admission.

The Position- Provide a high quality of reception, switchboard and clerical support as required.- Process Patient Admissions and Discharge information in accordance with procedures.- Receive money from patients e.g. credit card payment on admission.- Resolution of patient queries as they arise regarding their cover at the admission centre, phone or on the ward and other areas of the hospital.- Contact health funds to discuss and acquire accurate information and clarification in regards to a patient’s level of cover.- Maintain regular communication with Health Information and Inpatient Administration Manager.- Contact for all patient queries regarding their level of cover and out-of-pocket expenses- Ensure maintenance of accurate and current information within the Patient Administration systems.

You will have an excellent communication and interpersonal skills, with the ability to relate to hospital staff, patients, families and medical staff.

To succeed you will have experience with hospital patient administration systems and availability to work shifts scheduled between 6:00 AM to 9:00 PM, Monday to Sunday between 2 locations : Berwick Kangan Drive & Langmore Centre

Above all, you must have a willingness and capacity to embrace our Mission and Values.

We can offer you- Salary: $37.22 to $38.27 per hour (includes casual 25% loading) plus 11.5% superannuation- Casual position available.- As a casual employee, you can salary package a percentage of your earnings each pay period, which can be applied to a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Employee support through our dedicated free Employee Assistance Program

For enquiries please contact Anna Macente, Manager Patient Admissions, on (03) 8784 5060

Application closes on 24th June 2025
- Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being._
- Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community._
- All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role._

  • Patient Administration Manager

    5 days ago

    Berwick, Australia St John of God Health Care Full time

    Your role at St John of God Berwick Hospital and Langmore Centre You will be responsible for the overall management of the Patient Administration functions. This ensures that all patients are prepared for admission through ensuring effective clerical pre-admission and admission processes occur. This role requires effective leadership of the team, liaison...

  • Patient Services Officer

    1 week ago

    Berwick, Australia Advara HeartCare Full time

    Want to improve Australia’s heart health? Our team is our impact and our future. Join something special at Advara HeartCare. Join us and help move Australia’s heart health and your career forward. Our Best Starts with You! We are looking for an energetic and professional individual to join our busy clinic based in our Berwick Clinic as a part-time...

  • Patient & Community Services Receptionist - Casual

    3 days ago

    Berwick, Australia St John of God Health Care Full time

    Your role at St John of God Langmore Hospital You will be responsible for the administration duties associated with Patient Services and Community Services which also includes Reception and Switchboard. Ensure a safe environment is maintained at all times for patients, visitors, doctors and caregivers. The Position- Working knowledge and experience using...

  • Medical Administration Officer

    1 week ago

    Berwick, Australia Monash Health Full time

    Job Requisition ID: 3512 - Legal Entity: Monash Health - Location: Berwick, VIC, AU, 3806 - Employment Type: Full Time - Posting Date: 3 Feb 2025 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality...

  • Administrative Officer

    3 days ago

    Berwick, Australia Monash Health Full time

    Job Requisition ID: 2471- Legal Entity: Monash Health- Location: Berwick, VIC, AU, 3806- Employment Type: Full Time- Posting Date: 24 Sep 2024 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality...

  • Physiotherapist - Acute/Rehab in the Home

    3 days ago

    Berwick, Victoria, Australia St John of God Health Care Full time $46,880 - $71,896 per year

    Your role at St John of God Berwick HospitalWe are looking for Grade1/Grade 2 Physiotherapist to join our Berwick casual physiotherapy team to work in Acute or our Rehab in the Home services with our Healthcare at Home team. Must be available to work on weekdays (Mon- Fri)You will be managing a caseload primarily comprising orthopaedic patients, with growth...

  • Site Administration Supervisor

    3 days ago

    Berwick, Australia Monash Health Full time

    Job Requisition ID: 3135 - Legal Entity: Monash Health - Location: Berwick, VIC, AU, 3806 - Employment Type: Full Time - Posting Date: 16 Dec 2024 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe,...

  • Team Leader Consulting Suites

    7 days ago

    Berwick, Australia St John of God Health Care Full time

    Your role at St John of God St John of God Langmore Hospital You will be responsible to provide a high standard of administrative support to Consulting Doctors, ensure a high level of customer service is provided to Consulting Doctors and their patients and provide assistance to the Consulting Suites Co-ordinator. The Position- Foster a clinical team...

  • Ward Clerk

    1 week ago

    Berwick, Australia St John of God Health Care Full time

    Your role at St John of God Berwick Hospital As a member of the nursing team, the Ward Clerk contributes to the delivery of quality nursing care and is responsible for clerical, reception, requisitioning and courier services as required and any other duties as requested by Nurse Unit Manager. The Position- Arrange doctor’s appointments, and follow up...

  • Administrative Officer

    2 weeks ago

    Berwick, Australia Monash Health Full time

    Job Requisition ID: 3515 - Legal Entity: Monash Health - Location: Berwick, VIC, AU, 3806 - Employment Type: Part Time Fixed Term - Posting Date: 3 Feb 2025 **Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe,...