Student Experience Advisor

2 weeks ago

Sydney, Australia ALG Full time

**About Australian Learning Group (ALG)**

ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years.

We are currently seeking a Student Experience Advisor to join our team in Sydney.

**About the role**

The Student Experience Advisor is the most critical non-academic role in supporting our students in their journey with ALG. It is a frontline role that ALG students rely on, to receive critical information and support them in realising their study goals.

You will report to the Campus Manager and be responsible for a wide range of customer service, administration, and engagement responsibilities as a Student Experience Advisor.

**Key responsibilities**:

- Maintain expert knowledge of ALG policies and procedures, to provide a high-quality experience to students, external partners, and clients
- Be the champion of student engagement throughout the student life cycle journey
- Investigate student complaints, appeal requests, and identify opportunities for continuous improvement
- Provide accurate information to resolve student queries and maintain relevant records
- General office and classroom administration duties as well as supervision of student clinics

**Qualifications, experience, and personal attributes**
- Minimum 1-year customer service experience and general administration experience
- Any combination of education and experience that would provide the required knowledge and skills for the role
- Excellent written and oral communication skills
- High level of integrity and strong moral principles
- Ability to collaborate and work in a diverse environment
- Proficiency in Microsoft Office suite (or similar programs)
- Proficiency in the use of the Student Management System (RTO Manager) is desirable
- Proficiency in the use of the Learning Management System (Canvas) is desirable

**What makes working with us exciting**:

- Paid birthday leave
- Work-life balance
- Training and development opportunities
- Job rotation and career progression
- A positive culture and fun team

**Diversity & Inclusion**

**Next steps**:

- We are only able to consider applicants with the right to live and work in Australia

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