Student Experience Advisor

15 hours ago

Sydney, Australia EDU Corporate Services Pty Limited Full time

**About EDU**:
EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:

- ** Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG.
- ** Ikon Institute of Australia (Ikon)** - HE provider for domestic and international students. Learn more about Ikon.

**About You**:
**Overview of Role**:
As a Student Experience Advisor, you will play a pivotal role in assisting students by providing expert advice and guidance on EDU systems and processes. This frontline role ensures that students have a single point of contact for all non-academic support, streamlining their experience with the organization.

The role is based in our Sydney Campus.

**Key Responsibilities**
- Student Experience_
- Act as the primary contact for all non-academic student enquiries.
- Respond to and manage student inquiries through effective case management.
- Support the Enrolments Coordinator in processing tuition fees and payments.
- Issue student cards and official documentation.
- Maintain accurate student records in the database.
- Assist in student communications, both scheduled and ad-hoc.
- Campus Operations_
- Ensure campus facilities are well-maintained and conducive to a quality learning experience.
- Fulfill fire warden and first aid duties as required.
- Collaborate with the Campus Operations Manager to manage campus reception and events.
- Ensure classrooms are appropriately configured for their intended use.
- Other Responsibilities_
- Maintain confidentiality regarding all student-related information.
- Perform additional tasks as directed by the Campus Operations Manager.

**Education, Experience, and Skills**
- At least one year of experience in student services.
- Diploma qualification or higher preferred.
- Experience with student management and service systems is advantageous.
- Familiarity with the Higher Education Standards Framework and related legislation is preferred.
- Excellent communication skills, both written and oral, with the ability to engage diverse student and staff groups.
- Strong organizational skills with the ability to prioritize tasks effectively.
- A commitment to enhancing the student experience and a positive, creative mindset.

**Why Join Us?**
- Paid birthday leave
- Training and development opportunities
- Recognition and rewards
- Breakfast supplies on campus
- Year-round engagement events
- A fun and diverse working environment
- Convenient CBD location with easy public transport access

**Diversity & Inclusion**

**Next steps

  • Student Experience Advisor

    14 hours ago

    Sydney, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. We are currently seeking a Student Experience Advisor to join our team in Sydney. **About the role** The Student Experience Advisor is...

  • Student Experience Advisor

    14 hours ago

    Sydney, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. **About the role** We are currently seeking a **Student Experience Advisor** to join our **Sydney **team. The role will play an active...

  • Student Advisor Manager

    2 days ago

    Sydney, Australia ILSC Education Group Full time

    Student Advisor Manager, ILSC & Greystone College Sydney **Overview of role** ILSC Education Group is one of Australia’s largest and fastest-growing language and vocational schools, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests. ILSC Programs include General English, English...

  • Student Advisor

    4 days ago

    Sydney, Australia GrowPro Experience Full time

    **¿Te quieres unir a este viaje?** ¡Entonces prepara tus tiquetes! Deseamos conocerte, pero primero déjanos contarte un poco sobre nosotros. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos españoles que trataban de sobrevivir en el país...

  • Student Advisor

    15 hours ago

    Sydney, Australia NSW Department of Education Full time

    **Join the NSW Department of Education as a Student Advisor - Admissions (Clerk Grade 5/6)** Are you passionate about supporting international students and creating positive educational experiences? We are excited to announce openings for motivated and detail orientated **Student Advisor - Admissions**to join our DE International team within the Teaching,...

  • Student Support Advisor

    4 days ago

    Sydney, Australia Torrens University Australia Full time

    The Opportunity Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Student Service Advisor you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an...

  • Student Enrolment Advisor

    2 days ago

    Sydney, Australia Beaumont People Full time

    Education sector - $65K+Super/Full-time Permanent - Sydney Olympic Park, 2127 - Sydney Olympic Park, 2127 - Education sector - $65K+Super/Full-time Permanent **The Company** Our client, The Australian College of Physical Education is an independent specialist tertiary education institution in Sydney, Australia. **The Role** **The Student Enrolment Advisor...

  • Experience Leader

    1 week ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Student Learning Advisor

    15 hours ago

    Sydney, Australia Navitas Full time

    **About the role** The Student Services team contributes to and improves the student experience by encouraging student engagement, facilitating the maximisation of student learning opportunities, promoting student access and delivering a range of student oriented services and development programs. Working within the Student Services team, the Student...

  • Student Sales Advisor

    15 hours ago

    Sydney Western Suburbs, Australia HAYS Full time

    Student Sales Advisor -Full time and part-time roles available! **Your new company** Work for a leading education provider who offers a wide range of courses to students. If you are passionate about changing lives through education, this role could be for you! **Your new role** The Student Sales Advisor is responsible for: - Achieve sales goals by...