Student Experience Advisor

5 days ago

Sydney, Australia EDU Corporate Services Pty Limited Full time

**About EDU**:
EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:

- ** Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG.
- ** Ikon Institute of Australia (Ikon)** - HE provider for domestic and international students. Learn more about Ikon.

**About You**:
**Overview of Role**:
As a Student Experience Advisor, you will play a pivotal role in assisting students by providing expert advice and guidance on EDU systems and processes. This frontline role ensures that students have a single point of contact for all non-academic support, streamlining their experience with the organization.

The role is based in our Sydney Campus.

**Key Responsibilities**
- Student Experience_
- Act as the primary contact for all non-academic student enquiries.
- Respond to and manage student inquiries through effective case management.
- Support the Enrolments Coordinator in processing tuition fees and payments.
- Issue student cards and official documentation.
- Maintain accurate student records in the database.
- Assist in student communications, both scheduled and ad-hoc.
- Campus Operations_
- Ensure campus facilities are well-maintained and conducive to a quality learning experience.
- Fulfill fire warden and first aid duties as required.
- Collaborate with the Campus Operations Manager to manage campus reception and events.
- Ensure classrooms are appropriately configured for their intended use.
- Other Responsibilities_
- Maintain confidentiality regarding all student-related information.
- Perform additional tasks as directed by the Campus Operations Manager.

**Education, Experience, and Skills**
- At least one year of experience in student services.
- Diploma qualification or higher preferred.
- Experience with student management and service systems is advantageous.
- Familiarity with the Higher Education Standards Framework and related legislation is preferred.
- Excellent communication skills, both written and oral, with the ability to engage diverse student and staff groups.
- Strong organizational skills with the ability to prioritize tasks effectively.
- A commitment to enhancing the student experience and a positive, creative mindset.

**Why Join Us?**
- Paid birthday leave
- Training and development opportunities
- Recognition and rewards
- Breakfast supplies on campus
- Year-round engagement events
- A fun and diverse working environment
- Convenient CBD location with easy public transport access

**Diversity & Inclusion**

**Next steps

  • Student Experience Advisor

    5 days ago

    Sydney, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. We are currently seeking a Student Experience Advisor to join our team in Sydney. **About the role** The Student Experience Advisor is...

  • Student Experience Advisor

    5 days ago

    Sydney, Australia ALG Full time

    **About Australian Learning Group (ALG)** ALG is a registered training organisation that has been offering high-quality vocational education and training in the fields of Health and Community Services for over 15 years. **About the role** We are currently seeking a **Student Experience Advisor** to join our **Sydney **team. The role will play an active...

  • Student Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Edu Corporate Services Pty Limited Full time

    **About EDU**EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:**Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG.**Ikon Institute of...

  • Student Experience Advisor

    7 days ago

    Sydney, New South Wales, Australia Ikon Full time

    **About Ikon**Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences.Ikon operates nationally with campuses in Sydney,...

  • Student Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Edu Holdings Limited Full time

    OverviewStudent Experience Advisor (Domestic) at EDU Holdings Limited.The role is at the heart of the student journey, building meaningful connections and providing a welcoming hand to domestic students across channels (in person, email, and CRM).About EDUEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services.We...

  • Student Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia EDU Holdings Limited Full time

    OverviewStudent Experience Advisor (Domestic) at EDU Holdings Limited. The role is at the heart of the student journey, building meaningful connections and providing a welcoming hand to domestic students across channels (in person, email, and CRM).About EDUEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We...

  • Student Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia EDU Holdings Limited Full time

    OverviewStudent Experience Advisor (Domestic) at EDU Holdings Limited. The role is at the heart of the student journey, building meaningful connections and providing a welcoming hand to domestic students across channels (in person, email, and CRM).About EDUEDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We...

  • Student Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Ilsc Education Group Full time

    Title: Student Advisor, ILSC & Greystone CollegeStart date: Immediate (Fixed term - 1 year contract)Report to: Student Services Manager, SydneyILSC & Greystone College Sydney, part of the ILSC Education Group, is a private college located in the heart of CBD.We provide English language training as well as and vocational courses (VET) in Marketing, Project...

  • Student Experience Advisor

    7 days ago

    Sydney, Australia Ikon Full time

    **About Ikon** Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences. Ikon operates nationally with campuses in...

  • Student Advisor Manager

    7 days ago

    Sydney, Australia ILSC Education Group Full time

    Student Advisor Manager, ILSC & Greystone College Sydney **Overview of role** ILSC Education Group is one of Australia’s largest and fastest-growing language and vocational schools, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests. ILSC Programs include General English, English...